Penske Truck Rental
Meighan, Gadsden, AL

Penske Truck Rental Reviews

3.9 stars based on 13 reviews

Featured Comments:

• A

  Amy Schneider

  1.0

  Gadsden location is horrible. Don't rent a truck from here. Go to UHaul instead.If you have a reservation truck won't be there.

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  Response from the owner

  Hello Amy, thank you for your review. We apologize for your recent experience and would like to try to make things right. Please give us a call at 1-800-467-3675 for further assistance.

• E

  E

  1.0

  I usually like Penske, but the Gadsden location is horrible. Don't rent a truck from here. Go to UHaul instead. See reasons below. (1) When I arrived to pick up my truck, there was a guy in front of me. He'd reserved a 26 foot truck for that morning. Penske had the truck parked out front, but they wouldn't release it to him for reasons they couldn't articulate. He ended up walking away with no truck, even though he'd made a reservation well in advance and even though he had movers already lined up to help him load that morning. I have no idea what he ended up doing, but I would've been quite upset in that situation. (2) I rented a 16 foot Penske with a hand truck for moving a washer/dryer. Picked up the Penske, took it back to my place. Opened the Penske truck. No hand truck. Drove back to the Penske office and asked where the hand truck was. The secretary for the Meighan location said they didn't have one on the premises. However, there was an office 10 minutes down the road on Industrial Parkway that they'd call to see if those guys had a hand truck. So they make a phone call. The other location says they DO have a hand truck; I just have to come pick it up. I drive 10 minutes down the road to the Industrial Parkway office. Once I get there, the guy says he doesn't know what I'm talking about, they DON'T have a hand truck, and he never talked to anybody from the Meighan office. So he calls the Meighan office. Turns out the Meighan office had called some other town in Alabama that was also on a street called Industrial Parkway, thinking it was the Gadsden Industrial Parkway location, so my trip down to the other Gadsden location was wasted. So after all of that, I never got a hand truck. Altogether, it took me about an hour to resolve this whole situation, which put me behind schedule, and I ended up having to get a refund on the hand truck, then loading the washer/dryer with no assistance.

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  Response from the owner

  Elizabeth. We do apologize for the issues that you had to deal with. We have contacted our area rental managers and requested that they look into this and to see if there is anything that we can do to make this right

• S

  Scott Kelly

  5.0

  Needed a lift gate to move a piano and Penske came thru for us ! The truck was large enough to fit the fork lift ! Thank you Penske Team !

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  Response from the owner

  Thank you for taking the time to leave this review, Scot. We appreciate your feedback. Penske would be happy to help you with any moving needs in the future. You can reach us at 1(800)467-3675

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