Penske Truck Rental
135th, Overland Park, KS

Penske Truck Rental Reviews

1 stars based on 3 reviews

Featured Comments:

• R

  Rachel Rutledge

  1.0

  Horrible customer service. I had my truck reserved for Sat morning at 8 am and when we got there there was no truck and they told us it would be there in 20 min, this was frustrating enough. There were 2 others waiting on their rental truck too that was reserved for 8 am so we all shared our frustrations. We spoke to the Home Depot employees and they stated that this happens ALL the time (this is not Home Depot's fault, it's 100% Penske's.) Long story short, we had to make MULTIPLE calls to Penske's local number and corporate number to try to figure out where my truck was- each time over a period of 2 hours they stated it was only a few minutes out. I guess they have no sense of time or understanding of where their vehicles are located. It finally showed up at 10 am (and so did the other guy's truck), 2 hrs later than I had reserved. One of the Home Depot employees informed us that the Sat prior, there were 11 reservations but only 3 trucks showed. Shame on you, Penske. The truck itself was in good shape and the move went well, but only after MUCH frustration and many calls. So much for beating the summer heat that morning. Next time, I will be sure to rent from Uhaul since this is a common occurrence. Again, this was at no fault to Home Depot, their customer service was excellent.

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  Response from the owner

  Hello Rachel, thank you for your review. We apologize if your service was anything less than excellent. Please feel free to comment on how we may be able to improve our services for a better customer experience. We thank you for your time and renting with Penske!

• J

  Josh Stevens

  1.0

  8/1 truck reservation made a month ago. We’re here, truck isn’t. So much for that ‘guarantee’. Here’s one for anyone at Penske reading this: I guarantee I won’t be reserving with you guys again.

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  Response from the owner

  Hey Josh, I am sorry to see that there was no truck for your reservation. Please give us a call at 1-800-467-3675 and we can assist you with your reservation. -SC

• f

  fosslis

  1.0

  Truck didn't show, had to cancel. Move ruined. Staff are douchebags​.

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  Response from the owner

  Alex, I apologize about your poor experience. I have passed this information along to local management. If you would like to speak with them directly, please feel free to give them a call at 913-599-6559. Thank you for taking the time to review. Your opinion is very important to us.