Penske Truck Rental
Washington, Thornton, CO
- Phone:
- +1 303-280-3129
- Website:
- https://www.pensketruckrental.com/locations/us/colorado/thornton/716022?utm_source=google&utm_medium=organic&utm_campaign=google-my-business-HPTL-7160-22
- Address:
- 10350 Washington St, Thornton, CO 80229
- Hours:
- SundayClosed
- CLOSED
- Reviews
- Map
Services
Penske Truck Rental Reviews
3.4 stars based on 8 reviews
Featured Comments:
K
Kendra Billen
1.0
I DO NOT RECOMMEND THIS LOCATION. The staff on the evening of 12-8-18 were argumentative, disrespectful, and could use some lessons in customer service. We attempted to drop a truck off yesterday evening. There was a sign indicating no after hours drop off, which we respect, however the OPEN sign was illuminated, the blinds were open, the lights were on, and the drop box was open- all indicating that the establishment was open. We dropped the keys and left, only to have the staff then call my mother and threaten to be towed at her expense because the truck was parked in a fire lane (it was not a fire lane). We returned to retrieve the truck and keys only to be met with staff that opened the conversation with how “rude” my mother had been on the phone and then became disrespectful and argumentative before we could even engage. We remained calm, let them know we didn’t want to argue, and simply asked for answers to the questions we had regarding drop off. We were again met with threats of charging us an extra $100 (for which we still don’t have an answer, as the truck was paid for through the week). A male (from what we can assume staff member) then appeared and demanded the keys back. He did not introduce himself, was attempting to intimidate us and told us we were “just wasting time.” We did not hand the keys back over for fear they would then hold them and charge us against our will. At this point, the conversation was so asinine that we simply left and took the truck. My husband’s company contracts with Penske and we will be letting headquarters know of the unnecessary poor treatment and customer service.
Response from the owner
Kendra, we sincerely apologize about this experience with Penske. We have sent your information to local management so they may look into this situation. If you would need to reach out to them as well they can be reached at 303-292-6100.
A
Aryel Skokan
5.0
It's was very easy to rent a truck with penske, I was in and out in less than half an hour. When I needed to keep my truck an extra 2 weeks they were able to accommodate me. Their customer service is wonderful.
J
Jim Tisdale
5.0
This team was amazing. I appreciate their great customer service skills and fun demeanor and attitude. They also had me out of their in a breeze. I highly recommend this location. Thanks again!
More reviews (1)
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FAQs
1. How Can I Contact Penske Truck Rental?
You can call them at this phone number +1 303-280-3129. You can also visit their website to find email contact info.2. What Do People Think About Penske Truck Rental?
You can see one of the customer comments on this mover below.
"I DO NOT RECOMMEND THIS LOCATION. The staff on the evening of 12-8-18 were argumentative, disrespectful, and could use some lessons in customer service. We attempted to drop a truck off yesterday evening. There was a sign indicating no after hours drop off, which we respect, however the OPEN sign was illuminated, the blinds were open, the lights were on, and the drop box was open- all indicating that the establishment was open. We dropped the keys and left, only to have the staff then call my mother and threaten to be towed at her expense because the truck was parked in a fire lane (it was not a fire lane). We returned to retrieve the truck and keys only to be met with staff that opened the conversation with how “rude” my mother had been on the phone and then became disrespectful and argumentative before we could even engage. We remained calm, let them know we didn’t want to argue, and simply asked for answers to the questions we had regarding drop off. We were again met with threats of charging us an extra $100 (for which we still don’t have an answer, as the truck was paid for through the week). A male (from what we can assume staff member) then appeared and demanded the keys back. He did not introduce himself, was attempting to intimidate us and told us we were “just wasting time.” We did not hand the keys back over for fear they would then hold them and charge us against our will. At this point, the conversation was so asinine that we simply left and took the truck. My husband’s company contracts with Penske and we will be letting headquarters know of the unnecessary poor treatment and customer service."3. How Can I Find the Location of Penske Truck Rental?
Penske Truck Rental is at 10350 Washington St, Thornton, CO 80229. Simply use the map above to discover the fastest way to get there. If you are planning to move to another city, you may find the finest long-distance moving company from NearbyMovers.4. What Are the Opening Hours of Penske Truck Rental?
The open hours of Penske Truck Rental are as follows:
"- Sunday: Closed
- Monday: 10AM–5PM
- Tuesday: 10AM–5PM
- Wednesday: 10AM–5PM
- Thursday: 10AM–5PM
- Friday: 10AM–5PM
- Saturday: 9AM–5PM
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