Penske Truck Rental
3, Plattsburgh, NY

Penske Truck Rental Reviews

3 stars based on 6 reviews

Featured Comments:

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  Michael Drummond

  1.0

  I'd look elsewhere if you're interested in a truck. They canceled my month-old reservation the same day I went to pick up the truck, completely mucking up my move. "Mike" at Taylor Rental/Penske was cordial but not the least bit interested in helping me get my truck -- he told me to call Albany if I didn't like it to see if they could get me a truck. (In other words, he wanted me to do his job for him). Paul at Pellerin (working for a rival truck rental company -- you know the one), on the other hand, came in on Sunday morning to rent me a truck, and comped me extra mileage and furniture pads, too. THAT'S customer service, and it was night-and-day compared to what I got from the yellow truck guys at Taylor Rental.

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  Response from the owner

  Michael, thank you for taking the time to reach out. I am deeply sorry to hear about the issues you've encountered. I will be sure to address this directly. Your feedback is greatly important to us and I hope we can work with you in the future.

• L

  Laurene Benson

  2.0

  It got me to Oklahoma from Upstate New York, but they charge about $650.00 just for dropping the truck off in another state that's not counting millage and insurance!!!

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  Response from the owner

  Hi Laurene, thank you for taking the time to rate and review Penske truck rental. I apologize for the inconvenience, our rental rates are based on availability so they are subject to fluctuation depending on pickup and dropoff locations. Although the insurance is ala carte, they are all optional, and our one-way rentals are always 100% free mileage with no cap. Again, we apologize for the inconvenience and confusion with the pricing on your rental. If you have any further questions or concerns, please call your local Penske mangement team at (518) 459-8090.

• S

  Steve Surdhar

  1.0

  Looks for another place. It’s better to go to Vermont than here

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  Response from the owner

  Hello Steve, thank you for reviewing our location. Please feel free to leave a comment so we may better understand how we can improve our customer service experience. We value your business and again thank you for your review.