Penske Truck Rental
Madison, Madison, AL

Penske Truck Rental Reviews

3.6 stars based on 18 reviews

Featured Comments:

• K

  Kristin Johnson

  1.0

  This has been the worst Penske experience I've ever had. I made my reservation for a 22ft truck and car hauler approximately 2 weeks in advance with a pick up time of 8 AM. I arrived at my pickup time and they had no car hauler. I was waiting for one to be delivered. The "manager" in the back I'm assuming is sitting there with his door wide open talking in a loud condescending manner to employees. So here we sit awkwardly listening to employees being berated while we're 1.5hrs after our scheduled pick up time. I'm assuming we'll be well past 2 hours post pick up time before we actually get our equipment I paid $1,400 to rent.

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  Response from the owner

  Hello Kristin, We are very sorry for the poor experience you had. Please reach out to us at 1-800-467-3675 with any additional details. We appreciate your feedback.

• F

  Fijoy Vadakkumpadan

  3.0

  My fiancee and I rented a 16ft truck & car dolly from here for my fiancee's move to Maryland. I personally found the place to be OK. They did give us a low mileage truck, with only 35K+ miles on it. The truck was clean, and we loved it. The ladies at the front desk didn't seem to know the trucks well - e.g., they couldn't answer the clearance for the truck well. I would still have given the place 4/5, but I wasn't happy with the dolly. The dolly seemed old, and the platform on the dolly (where the front wheels of the car sit) was not positioned perpendicular to the ramps used to load the car. I asked the guy who gave the dolly to us about this, and he said it will be OK once we loaded the car, but it wasn't. We couldn't load the car in the first place, and had to take the dolly back, and get it straightened out. We lost about 45min doing this. The dolly also seemed to get stuck on the hitch, and it was difficult to detach it.

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  Response from the owner

  We're very sorry to hear about your experience. It was an absolute inconvenience on your part and should have never happened. Thank you for bringing this to our attention and we will address with the location directly.

• L

  Laura H

  2.0

  Horrible location, and dishonest in what they have available in stock. No notification that they didn't have what we ordered. Not using masks or protection while transferring the trucks. The head office was able to refund the order, but there's no professionalism at this office.

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  Response from the owner

  Hello Laura, thank you for taking the time out to review our location. We appreciate the feedback on how we may be able to better our services. If you would like to discuss this further, we can be reached at 1(800)467-3675.

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