Penske Truck Rental
Substation, Venice, FL

Penske Truck Rental Reviews

4.5 stars based on 19 reviews

Featured Comments:

• M

  M (Mia)

  1.0

  The prices are way overly inflated. A 16ft truck and trailer to haul a car cost over three thousand dollars. I do this run every 6 months or so and this was more than 3x the average cost over the past couple years. Penske does not seem to service their trucks. This particular truck has horrible alignment (picture posted of driving on a straight road with the wheel turned to the left), the right side track for the rolling door was partially detached, and the stability control was out most of the trip. I had called Penske road side assistance for the Service Stabilitrack light, but they told me it was fine as long as it wasn't icy out. There was also a horrible screeching belt sound the whole trip and the trailer wheels were cambered to odd angles. Thank goodness we made it safely. At the pick up location, I arrived about 15 min late and the truck and trailer still hadn't been checked in. It made me so late that my movers arrived before me and they had been scheduled to arrive an hour after the truck pick up. Penske sent me to a closed location to drop off the truck and trailer, even though I had spoken to someone there the night before to confirm. Then I had to go 30 additional miles out of my way to drop it off at a different location. Evidently you cannot use a key drop box with a trailer. This added hours to my day and commute and additional gas costs. After speaking to a Penske customer service representative I was offered 100 dollars back. This seems miniscule, it's only enough to cover the gas for the extra trip. I'm very disappointed.

• L

  Laura Minyard

  5.0

  I just have to say that I will never use any other truck rental company again. I rented a 16 ft truck And a car dolly for a move to Kentucky. I didn’t take the damage waiver insurance out because I thought my car insurance would cover damages but, I found out later that it didn’t. I called a few other places to see if I could get a better deal but, I was not successful. I called Penske and they offered me a lower rate because it had changed since my initial reservation and the total came out lower with the limited damage waiver insurance included! A week before I was due to pick up my truck, I received a call asking if I minded upgrading my truck to a 26ft truck at no extra cost to me. I of course accepted. When I picked up my truck I noticed that they had upgraded the car dolly to a carrier, also at no extra cost to me! The upgraded truck was a diesel and the extra room made packing the truck so much easier. I have used other truck rental companies in the past but, I will never use another. Thank you Penske! You made a very difficult out of state move so much easier! No hidden fees or extras. Pick up and drop off was a breeze. You have a big fan in me!

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  Response from the owner

  Hello Laura, thank you so much for taking the time to review our location, we value your time and feedback.

• n

  navyskaterdude

  5.0

  Chuck was very Nice and Helpful. He got my Truck Checked in and I was on my way. There was a hiccup on my $100 Security Deposit Refund. For some reason it wouldnt just go back on my card. So they are going to mail out a Check which is fine. I live locally and this Place is Very Reputable. Thanks for Such a Nice New Truck too Penske!! It was Awesome! Not like the Junk I rented years back from UHaul.

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  Response from the owner

  Hello, thank you for the wonderful review and rating. We sincerely appreciate your time to share your experience with us and will be passing your comments on to local management for Chuck!

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