Penske Truck Rental
11400, Sandy, UT

Penske Truck Rental Reviews

1.6 stars based on 5 reviews

Featured Comments:

• D

  Dirk de Vos

  1.0

  I reserved a 16’ truck at this location for my move today, but when I arrived to collect the vehicle, they did not have it. It has completely messed up my moving plans today. Clearly, one cannot rely on this Company.,Horrific service! Steer well clear!

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  Response from the owner

  Hello, I apologize the Sandy location was unable to provide you with a truck. Please give us a call at 1-800-467-3675 so we can make it right.

• A

  Alan Walbeck

  1.0

  Don't come here. I got a quote for one day even though I told them beforehand that I was going to be an hour late... They said okay. They also quoted me $0.79 per mile. They told me it would only take 10 minutes to get on the road. NONE of that came true. First they couldn't find my reservation, then it took 40 minutes to get out of the store... Which included a technical support call back to Penske, couldn't get the printer to work, more calls, etc. The truck worked fine. He charged me for a day and a half, even though they told me up front they wouldn't, charged me $0.99 per mile, charged me for a dolly (which they never gave me) and my one day, 36 total mile truck rental for a 16 for truck came up to $91.28 (way out of my budget). If they are going to charge higher rates, they should quote them up front. They also need to train the home Depot employees better. They don't know what they're doing. Very disappointing experience.

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  Response from the owner

  Hello, thank you for taking the time out to review our location. We appreciate the feedback on how we may be able to better our services. If you would like to discuss this further, we can be reached at 1(800)467-3675.

• L

  Lauren Garcia

  1.0

  I reserved a 16' moving truck with Penske on their website to pick up at Home Depot. I received a confirmation email with my reservation number, just like any other company. However, when I went to Home Depot to pick up my truck, there was no truck! I called Penske but was unable to speak to anyone. I was on hold for 30 minutes before deciding to hang up. I strongly recommend NOT using Penske. Uhaul saved me on my stressful moving day! Would give zero stars if possible.

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  Response from the owner

  Lauren, I am sorry that this happened, that is not the way we operate and I can not apologize enough for the stress we caused you during your move. I hope your move did end up being successful. Joe

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