Penske Truck Rental
US-550, Aztec, NM

Penske Truck Rental Reviews

4 stars based on 9 reviews

Featured Comments:

• A

  Adam Peterson

  5.0

  Nice clean new truck ! Excellent customer service from Victoria thanks again for getting us a truck in a bind.

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  Response from the owner

  Hello thank you for taking the time to let us know how we performed. We value your business and appreciate the feedback.

• L

  Lori Gould

  5.0

  So the penske in Aztec Is BEYOND AMAZING. Talk about cusyomer service. Wowzers, I give this place a 100 out of 10. We had some minor issues and the front desk went beyond to help us out. I highly recommend the Aztec Penske and kudos for helping out some very tired travelers!!

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  Response from the owner

  Lori. thank you for reviewing our location. We pride ourselves on providing an excellent experience to our customers, so I am happy to hear we delivered. We appreciate the feedback and value doing business with you.

• J

  Jessica Golden

  1.0

  This specific location in Aztec, NM was SO rude. We rented a truck in Denver to move to Durango and it was a mess from the very beginning. I had made a reservation the day before, the lady said she would call me back once she found the closest truck. I never received any phone call. I called the next morning and talked to 3 different people. The first person said I reserved a truck at 11 (I specifically said 9am), and that they still hadn’t located a truck. I called back again at 11 after hearing nothing. This time the second person said they had no reservations under the name. After some discussion, he was able to locate my reservation and sent me 30 minutes away to the closest truck. Thankfully, they promised not to charge me for the drive back to my location. However upon picking up the truck, I discovered it was only half full. We called the location and asked about this and was told it was fine, we just return it at the same fuel gage level. When we returned it half full to the location in Aztec, the man was horribly condescending and rude, telling us we had to fill it all the way up or would be charged $8-9/gallon (an additional $100). We told him the other location gave us these instructions, and he said it wasn’t his problem and we would be charged for it. He acted like it was HIS business and that he didn’t belong to a chain of truck rentals. He was condescending and tried to use scare tactics so he wouldn’t have to fill it up himself. WORST customer experience ever. Thankfully, the manager at the first location promised not to bill us. But you have some embarrassingly horrible employee at the Aztec location...avoid it at all costs, literally.

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  Response from the owner

  Jessica. thank you for your review. We apologize if your service was anything less than excellent. Please feel free to comment on how we may be able to improve our services for a better customer experience. We thank you for your time and renting with Penske!

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