Penske Truck Rental
214th, Bonney Lake, WA

Penske Truck Rental Reviews

2 stars based on 4 reviews

Featured Comments:

• J

  Justin Nelson

  1.0

  Be careful using the after hours drop off at this location. I did a one day one-way rental and dropped the truck off at this location. I got there 10 minutes after the store closed and used the drop box for the key and the return paper. The next day I tried calling the store several times to confirm they received everything, but their phone system is broken and you are unable to get ahold of anyone. The following day I received an email with a bill for an extra $100 charge for keeping the truck an extra day. It was apparent they do not check their drop box every day. Since you can’t reach anybody by phone, we went into the store just to be told there is nothing they can do and to try contacting Penske directly, even though it was their mistake. Terrible customer service and experience from this store.

• M

  M L

  1.0

  Murphys law? lot of trouble and waste of time trying to get the truck. Made reservation 5 days in advance and apparently contract wasn't on system. Never got an email confirming reservation. There was a charge of 200 dls security deposit that was never disclosed when I made reservation. They said it was on email which I never received.

  ---

  Response from the owner

  Thank you for leaving feedback and we apologize for you not being aware of the deposit. If you would like to contact local management, they can be reached at 206-246-7600.

• W

  Whitney Smith

  1.0

  On hold for at least 40 minutes. Was told I would get a call back within a 1/2 hour. Never received a phone call back. Terrible customer service.

  ---

  Response from the owner

  Hello Whitney, thank you for your review. We apologize for your recent experience and would like to try to make things right. Please give us a call at 1-800-467-3675 for further assistance.