Penske Truck Rental
Laurel, London, KY

Penske Truck Rental Reviews

4.7 stars based on 18 reviews

Featured Comments:

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  Debbie K Johnson

  5.0

  Excellent place to rent a truck for moving. The customer service was above and beyond! I loved all the extras that was inside the pickup place.

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  Response from the owner

  Debbie, Thank you so much for your awesome rating and review about our Penske Truck Rental in London KY! I have forwarded on your comments to the upper management so that they are aware of what a great job this location is doing. Joe

• R

  Richard Williams

  2.0

  We rented from Penske the same time last year for the same trip we are making this year. Same 26ft truck one year ago was $451 to rent. Now it is $1999. They said it is due to availability. Apparently the more that people use Penske the more they feel they should charge. It was such a great experience last year using Penske but I will not be using them again due to their greed. U-haul and Budget are both renting a 26ft truck for under $500 and they have the same limited availability. So many companies are using the pandemic as a way to price gouge. Penske is no different. At least the young lady in the office was pleasant to deal with as she explained the exorbitant amounts they are charging now.

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  Response from the owner

  Hello Richard, thank you for reviewing our location. We appreciate the feedback and value your business. We are sorry if your experience with us is anything less than excellent. Please give us a call at a 1-800-467-3675 so we can further assist you.

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  robert young

  5.0

  Very excellent service, kind and polite

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  Response from the owner

  Robert. Thank you for choosing Penske and glad to hear that everything went well

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