Penske Truck Rental
Marshall, Milford, DE

Penske Truck Rental Reviews

4.3 stars based on 25 reviews

Featured Comments:

• D

  Debby Torres

  4.0

  Was returning a truck from a one-way rental. Truck was good overall . Tabitha recommended an excellent person to help unload the truck which worked out great. She then called me to offer a $100 refund if we returned the truck earlier than scheduled which we did. To date, after 4 telephone calls to both Tabitha and Shawn (?sp), I have still not received the credit and this all started in July 2021! **UPDATE: This issue has been resolved as of today 01/31/22 after speaking with the manager (Laura). Quick, definitive action was taken once she got involved. Thank you!

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  Response from the owner

  Hello Debby, thank you for taking the time out to review our location. We appreciate the feedback on how we may be able to better our services. If you would like to discuss this further, we can be reached at 1(800)467-3675.

• M

  Mrs. Runae M. Weber

  5.0

  Penske Truck Rental in Milford, Delaware is highly recommend by my husband and I for Moving Truck rental! They made our move, easier and less stressful. Tabitha, the Office Manager & Coordinator was Courteous, Professional, and Very helpful. Tabitha gave overall a 5-star Outstanding Customer quality Satification experience!! Would use Penske Truck Rental if we needed to use a Moving Rental truck again! Thank you Team Penske! The Weber's.

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  Response from the owner

  Hello Runae, thank you for reviewing our location. We pride ourselves on providing an excellent experience to our customers, so I am happy to hear we delivered. We appreciate the feedback and value doing business with you..

• C

  Cody B

  2.0

  Went there to drop off a truck that needed to be repaired and to pick a rental truck up for my job and even though my boss called more than 2 hours prior when I got there not a single person knew I was coming.... The lady up front had an attitude at first BUT then she ended up helping me a good deal. After they figured out what was going on she got me in to the rental very quickly. The older guy in the office with her even helped me transfer the load from truck to truck. I will say the mechanics are all cool guys and seem very knowledgeable. I believe if the service guy that was supposed to take care of putting me in my rental communicated with the others things would have been much better. The whole fiasco was his fault in my eyes

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