Penske Truck Rental
Plymouth, Ann Arbor, MI

Penske Truck Rental Reviews

3.8 stars based on 23 reviews

Featured Comments:

• J

  Jake Mariani

  1.0

  Was informed that my pickup at 8am would be ready. When I showed up to the building around 810am there was no one on-site. All doors to the building were locked. All trucks in the lot untouched. Tried contacting the local office number and it rang continuously to no avail. Contacted Penske Customer Service and even they were confused as to why no one was at the building, since the building states it should be open at 7am. Still waiting for word and availability on my truck reservation. Unbelievable that reservations are handled this way and no one is on-site an hour after they claim to be open.

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  Response from the owner

  <Response Content> Jake. We do apologize for the issues. We will be contacting the local Penske office to follow up to see why this happened

• M

  Mikki Sharp

  5.0

  Meghan and Anna were great! It was a quick and easy process, great deal, and helpful service. Boxes and packing supplies are also a decent deal here. The boxes are large with handles. We had already bought our boxes and packing tape, but wished we would have waited.

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  Response from the owner

  Mikki, thank you for the great feedback!! We appreciate your business and hope to work with you again in the future.

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  Mandy Wong

  1.0

  My husband and I reserved a 16 foot truck to be picked up at 7:30AM of June 12, 2019. When we got there at 7:30AM, no employee was there to open the shop. There were 3 additional customers waiting with us. 30 minutes later, no employee showed up. It is absolutely frustrating to tell us to come by at 7:30AM to pick up the truck when no one was there. We ended up calling customer service with other customers to see what is going on. Even customer service wasn't able to locate the person in charge. Another employee from another Penske location had to come check on this location to make sure things are okay yet they cannot help us check out a truck. I do not recommend working with this store. If your store hours say that you open at 7:30AM, you better be there starting your work hours at 7:30AM. This store location is incompetent. You do not make customers wait for than 45 minutes. Penske was able to get us another truck at a separate location that was already opened.

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  Response from the owner

  We are sorry to hear about your experience at our location. We have forwarded this to local management so that they can follow up with this location, to get to the bottom of the situation. If you would like to contact them directly, they can be reached at (734)302-4054.

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