Penske Truck Rental
Riverfront, Reading, PA

Penske Truck Rental Reviews

3.9 stars based on 69 reviews

Featured Comments:

• C

  Chris Nazien

  1.0

  Buyer Beware! Purchased a truck and Penske wasted 4 months of my time. They provided me with pick-up date multiple times. I was given the run around from the Sales Team for weeks about my truck being in the shop and needing new parts every other day. Spoke with an attorney that deals with Penske and he told me that Penske was basically waiting me out. Hoping I would grow tired of the waiting and cancel the sale. Then they would sell the truck for more than I purchased it for. Throughout this entire process I still paid my insurance every month for a truck they never planned on selling me. Thankfully I documented this entire process for personal and insurance reference.

• M

  M A

  5.0

  I started this process to purchase a truck with Penske over a year ago. I started with a gentlemen name Sam. Sam would call me and give me a list of truck Penske had available. He was very patient and professional. I changed the kind of truck I was intending to purchase several times. From various sizes box trucks, to flatbeds, sleepers, day cabs only because the way the demands of the industry was changing. Not one time did he appear to be upset. He was very helpful and courteous and would answer and return everyone of my calls with professionalism! He was the sales rep I communicated with more but that was over a year ago. I sure hope he have moved into a management role! He surely deserve the promotion! We went through a pandemic for the last several years and Penske was continually send me updated and I would receive called periodically. I would check the website often and they would have some great deals but, I didn't see the semi truck that was meant for my business. Until several weeks ago! I saw a semi truck that was perfect and at "the price was right"! I've had so many issues with purchasing a semi that it, I was about to give up! When I saw this truck I was a little skeptical. I was in contact with Aly and she gave me all the information i needed on the truck. She was awesome and very professional with the detail of the sale. I process was a little daunting but Aly made sure I was in contact with the correct representatives to make the process run smoothly! I owe a thanks to all of the representatives that helped with the process. Julissa was awesome professional and she handles the next step after you purchase the truck with ease. Emily did a few follow up calls and she gave me additional list of trucks that had just come in, to make sure I was satisficed! Danielle was a great assisting with the wire transfer transaction, paperwork, bill of sale, sending me the title tracking information. Alex was the guy I met to pick up the truck . He has awesome follow up skills, professional and gave great information on finalizing the purchase. He was readily available. When I arrived to the location my truck was ready to pick up! I purchased a Kenworth T660! It is very clean inside and out! It runs like a new truck! Thank you ALL for the excellent customer service experience! Keep up the good work! I will definitely be back!

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  Response from the owner

  Hello, Thank you for the great review and kind words! We are so happy to hear you had such a great experience with us.. We appreciate the feedback and value your business.

• w

  wise investor

  1.0

  DONT EVER BUY A TRUCK THROUGH PENSKE READING ,PA .THIS IS THE WORST CUSTOMER EXPERIENCE BUYING A COMMERCIAL VEHICLE. PAID 55,000 FOR A TRUCK WITH COOLANT LIGHTS POPPING ON NOTHING ON THE DASHBOARD WORKS RAIDIO BROKE CANT PLUG IN ELD OR GPS OR EVEN CHARGE A PHONE TRUCK GOES 57 MILES AN HOUR TOP SPEED REALLY ? I PAID CASH AND HAVENT RECIEVED MY TITLE YET 2WEEKS NO ONE answers the phone

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