Penske Truck Rental
Northwoods, Charleston, SC

Penske Truck Rental Reviews

3 stars based on 11 reviews

Featured Comments:

• T

  Teri Blumer

  5.0

  I have been renting Penske trucks since 1985. My husband is in the military and even tho they use movers I always liked to move ourselves. Sure there have been delays, no more than you could with any other trucking company BUT Penske always makes it up to you and the employees have patience when customers don't. They are the best to rent from and we will always stay a loyal Penske truck rental customer!!! We have moved 45 times in 36 years...Hopefully this last time is it😁😁.

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  Response from the owner

  Thank you for taking the time to leave this review, Teri. We appreciate your feedback. Penske would be happy to help you with any moving needs in the future. You can reach us at 1(800)467-3675

• A

  Alexis Adams

  1.0

  I am less than impressed with Penske truck rental. My husband and chose them first for our move from Minnesota to South Carolina. We booked the truck months in advance and chose the company because they were cheaper than Uhaul (you get what you pay for I soon came to find out). The truck was delayed by 3-4 hours leaving us to rush our move to be sure we were out of our apartment on time. Penske gave us a discount for our troubles, which was nice but did not make up for the stress we experienced last minute. We chose Penske again for our move from South Carolina to Indiana (less than 6 months later) for the same reason. We figured our first experience was fluke and gave them a second chance. When I went to pick up the truck I was informed that the only truck they had, that I was supposed to be receiving, had not been checked in properly (as in locked) and a homeless person was staying in it. The person had used the cab as their personal toilet making it impossible to drive. We ended up finding another truck 20 minutes away that was 4’ larger than what we had rented. Penske gave us a significant discount on our rental and an extra day, but the truck rented was much too big for what we were moving, took diesel instead of gas (adding an expense we had not expected), and delayed our movers. The staff at the facilities we rented from seemed well intentioned but clueless which made the experience all the more stressful and drawn out. I will not be using Penske again and warn everyone that I know to do the same. Making a mistake is one thing, but for the mistakes to be as back to back as they were leaves me to question the quality of service.

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  Response from the owner

  Hello Alexis, thank you for taking the time out to review our location. We appreciate the feedback on how we may be able to better our services. If you would like to discuss this further, we can be reached at 1(800)467-3675.

• D

  Don Johnson

  1.0

  This guys are a ripe off one account manager talked me into using them instead of going back to uhaul when I rented my truck I paid for truck for a day and a deposit for one day I was told they will keep my deposit because of the distance I was traveling and no other fees would occur after returning the truck wen I retire truck they told me I was clear and had no fees went returned it . 2 days later they charged my card an additional 466 dollars and no one has yet to return my funds at all I’ll never in a million year rent from them again I’ll tote my items on my back if I need to lbs

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  Response from the owner

  Don, please call us at 843-773-3944 to further discuss this and find a resolution.

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