Penske Truck Rental
70, Havelock, NC

Penske Truck Rental Reviews

4.3 stars based on 21 reviews

Featured Comments:

• M

  Matt Rak

  5.0

  Helped me out in a jam (same day) when a Budget truck rental booked well in advance had little sympathy for me when I showed up to pick up my reserved truck, on moving day no less, and there were none to be had. I did receive an unsympathetic apology from Budget though. Penske hooked me up same day and at a cheaper rate.

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  Response from the owner

  Hello Matt, thanks for the review on our location! We are happy to hear your experience went well. Keep us in mind for your future moves. You can always reach us at 1-800-467-3675.

• c

  cynthia mccormack

  5.0

  Over and above! Ronnie and his wife should do a clinic on how to display proper customer service. From the minute we walked in they bent over backward to help us. They counseled us on how many boxes we'd need, how much paper, how much packing tape, how much plastic wrap...and offered to take back and refund us for anything we didn't use. What's more, Ronnie ACTUALLY DROVE to our house that evening (a distance of 40 miles one way) to make sure we had what we'd need for the next few days of packing! He then called a couple days later to follow up...even offered to come help us load the truck! Then he called while we were on the road to check on us. Unbelievable. His attentiveness made us feel like we were family. Our truck was in great shape, clean and well-maintained, and we drove through the mountains back to Michigan with absolutely no problem. We would recommend using this location, even if you have to drive a little longer to get there, as you will never experience better service anywhere.

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  Response from the owner

  Cynthia, we are extremely happy to hear that our location went above and beyond to make sure you were all set for your move! We will be sure to send this to local management so they can get the recognition they deserve. We greatly appreciate the feedback and your business!

• C

  Catherine Walker

  5.0

  Great experience. We reserved a 12 ft Penske truck online. It was less expensive to rent this truck for three days than it was to rent a Mini Van from Enterprise. And there is no extra fee with Penske for one way. The lady at Havelock was very, very, nice and helpful. They gave us a 16 ft truck with a ramp instead of a 12 ft a no extra cost. The truck's seats were very comfortable and it had a outlet for a phone charger. No complaints, 5 stars.

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