PODS
Taylor, Louisville, KY

PODS Reviews

2.5 stars based on 13 reviews

Featured Comments:

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  Thor Fast

  1.0

  What an absolute scam of a company. We have been charged multiple times that were not discussed with us beforehand, and when we call customer service it a 30 minute hold just to get someone who can't explain the charges and will get someone to call us back that can. Plus, they don't pro-rate their charges. They push their pickup dates out over a week and then charge you for going into another month. Don't use if you value your money.

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  Tracy Johnson

  2.0

  First, I want to say that I didn't have any issues with my pod. I scheduled my drop off and pick up a week in advance so I was able to get the dates requested. The pod was big enough for what I needed it for. The guys that dropped off and picked up were great. They gave me a courtesy call to let me know that they were on their way, and it was placed in the spot that I requested. My frustration is with their billing department which they need to immediately fix. On the day of pick up I was charged $95 which was expected for the pick up fee. Then the very next day, they deducted a whole months billing out of my account which I am furious about! Seriously, how do they not know that the pod was picked up the day before? The girl I spoke with in customer service was great, but Pods policies are horrible! She tried to do a same day refund and I guess the system wouldn't let her, so now I'm having to wait 3-5 business days for my refund! Seriously! It didn't take 3-5 days for you to take that money out of my account! I did not budget for $222 to be taken out of my account, that money was for bills, groceries, and gas! Now I've got checks out there bouncing around like a ping pong ball, and now I'm going to have overdraft fees that I'm going to have to pay for! I know $222 might be chump change to the CEO, Board of Directors, and Owners but to me that's my livelihood! I have to wait 3-5 business days before I can go to the grocery store, put gas in my car, etc. Because of this very issue I will not recommend Pods to anyone which is a shame because the item was great, and the drop off and pick up was great as well! This needs to be fixed! With technology today, their systems should have known that my pod had been picked up and that I should not have been charged for a full month the very next day! It's RIDICULOUS!

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  Response from the owner

  Hi Tracy, thank you for bringing this to our attention, we certainly can understand your frustrations. Can you please send us an email to [email protected] with your customer ID so we can look into this further for you?

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  Jeannie Madonia

  1.0

  We rented a container from this company. The container was being store at their facility under the Louisville. We were called by the company to let us know the container had been dropped by an employee while moving it. It was dropped 3 times. When we got there to open the container and look t the contents, I just wanted to cry. All our stuff was destroyed! There was a hole in the bottom of the container. We had an organ, piano, a love seat, a china cabinet and an antique desk, all were destroyed. It is so terribly heart wrenching when we see your life and memories in pieces. We took over 400 pictures of the items we could get to. There were some items under the container. The keyboards of the piano and organ were broken off their stands. The desk, ( a gift to my father-in-law from his father when he graduated medical school in 1940) was a very large item and it was in pieces. The company hired a couple of men to help unload the items and inspect the damage. They told us they had never seen such damage before and they are professionals. When we arrived at the site, the employee who dropped the container was very rude, and did not even apologize for dropping the container. I would not recommend this company to anyone. We estimated the damage to be over $60,000. The company made a pittance offer of $5000. We did not expect to loss our furniture and items in such a dreadful way. And for the company to have taken no responsibility for the damages. This was definitely not a normal experience. This was not normal damage nor proper handling on the part of the company.

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