PODS Moving & Storage
Gorge, San Diego, CA

PODS Moving & Storage Reviews

3.1 stars based on 138 reviews

Featured Comments:

• J

  Jason S

  1.0

  My items sat in a California storage location, even though I made it abundantly clear I only needed them delivered, not stored. I provided the final delivery address when I placed my order with a representative over the phone. The website offered little information on the progress of the shipment, making it appear as if the shipment was in progress. After a week of no shipment updates, I decided to call to see what was going on. When I called I found out my items hadn't even begun the journey to Florida. In fact, it seemed like had I not called they would have just sat in California indefinitely. After calling, I found out it would take two more weeks to complete delivery. It seems like this is intentionally done in order to try to charge customers for a second month of storage fees. It took me 47 hours to drive myself to the final delivery destination, but 3 weeks for my container to get there. Because of that I needed to sleep on a couch for three weeks, which is to say I didn't get more than 5 hours of actual sleep for 3 weeks since my bed was in the POD. Zero stars would be more appropriate, especially since I paid over $4,000 for this "service." There are other container delivery companies out there; I'd suggest you try them instead.

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  Response from the owner

  This certainly isn't how we want you to feel, Jason. We'd be more than happy to check in with our team and get an update on their review of your account. Can you please email [email protected] with your customer ID?

• D

  Don Pellettera

  5.0

  A friend of mine used PODS and recommended them highly, so, when we needed to move cross across the country, decided to check them out. The rep that helped us was wonderful. She even offered advice on how to structure our moving plan. Throughout the process I contacted her several times to check the status of our POD and each time she was able to assure us that everything was ok. For us, PODS made an overwhelmingly difficult task easy to do and pleasant.

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  Response from the owner

  We greatly appreciate your awesome review, Don! Moving can be complicated, so we're glad we were able to simplify the process for you!

• E

  Eric Rontell

  5.0

  I am so glad that I used PODS for my move. Every single thing that I experienced with this company was absolutely perfect. Container was nice, clean, and adequate for everything I was moving. The delivery drivers were all very kind and helpful. On top of all that, anything I needed or had questions with, the customer service staff were always friendly and very helpful. I would definitely use and recommend this company!

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  Response from the owner

  Thanks for the awesome review, Eric! We work hard to meet expectations such as yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

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