PODS Moving & Storage
St, Sarasota, FL

PODS Moving & Storage Reviews

2.9 stars based on 73 reviews

Featured Comments:

• F

  Frank Hawkins

  4.0

  Overall the experience was good. My only complaint is the rust marks left on my driveway. While the pod was in storage I had a dumpster deliver to driveway. They place wood blocks under the metal poles and no rust marks were left..

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  Response from the owner

  Thank you for your review, Frank! We appreciate you taking the time to tell us about your experience as your feedback is super important in our ongoing efforts to improve our services.

• K

  KC Penwell

  1.0

  In July of 2021, I contracted with PODS to move my belongings from Vallejo, CA to Lakewood Ranch. The total cost was nearly 10K. PODS misstepped from the beginning failing to start the transport of my POD upon the agreed-upon date. This caused my POD to get caught up in Hurricane Ida and the transport arrived weeks after agreed upon. Ultimately, I know things happen and I tried to remain as flexible as possible. I agreed to delivery several weeks later. However, the PODS rep failed to reschedule pick-up. My new community has restrictions such as no on-street parking and the POD needed to be picked up within 2 days per HOA restrictions. Therefore, I needed to leave my car in the garage and the POD was blocking it. This ultimately resulted in my daughter missing a flight to London. She is a student there and I did not have any way to transport her to Tampa. I have tried repeatedly to reach out to PODS about this issue as well as two others. Each issue has a different rep coordinating the response so I have had to explain it all to three different people. One issue was charging me for an additional month of storage while the POD was delayed by Hurricane Ida (resolved after multiple phone calls and emails), damage to county-owned property which PODS requires me to mediate for them, and the cost of the airline ticket. On 9/16, 9/20, 9/27, 9/29, & 10/18 I reached out to Nichole Rhodes, Customer Advocacy Rep. I have also reached out to the PODS facebook team on multiple dates as well. The last time I heard from Ms. Rhodes was 9/29. She has not responded since I provided her with documentation about the cost of the ticket. This move cost me 10K and I do not believe that PODS has performed within the terms of the contract. I asked for a credit of $1,500 to offset the cost of the ticket, the inconvenience of living without my things and furniture for three weeks, and the time I have had to invest in resolution. I believe it was a fair request to resolve.

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  Response from the owner

  Hi, there! We have been in contact with you regarding these concerns. As we shared, our team is looking into your concerns further and will reach out to discuss. Thank you for your continued patience.

• A

  Allysa James

  3.0

  Setting up an account, ordering and purchasing were all very easy and went smoothly. Communication needs to improve. My POD was delivered almost 3 hours after the original time window. No call was made to inform me and I spent one hour on the phone with customer service to see what was happening, but they couldn't tell me anything. Then, my POD was scheduled to get picked up the next day. I was given the earliest time slot (8-11) so I had only 12 hours or so to try and empty it. The driver was then over an hour late to pick it up and never called to say that he was on his way.

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  Response from the owner

  We appreciate you taking the time to share your experience with us, Allysa. It'll be shared with the right team as we depend on feedback such as yours to make our service the very best it can be.

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