PODS Moving & Storage
15th, Bryan, TX

PODS Moving & Storage Reviews

3.5 stars based on 24 reviews

Featured Comments:

• R

  Ryan Finney

  1.0

  Pods canceled my delivery about 2 hours before my delivery time. I was told I would get a full refund due to them not being able to provide the service agreed upon. Pods takes your initial payment 1 week before they deliver so they had already taken over $1000 for the delivery and 1st month storage. It has been over 4 weeks since they canceled my delivery, I call weekly and ask when I can expect my refund. Every week I’m told it will be 5-7 days. They have basically stolen my money and didn’t provide the service.

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  Response from the owner

  Hi, Ryan! We certainly don’t like to see this. Our Billing team can be reached at (855) 500-7637 from 8 AM - 5PM ET Mon-Fri. If you’d like to chat, please email [email protected] with your customer ID and additional details. Thank you.

• C

  Celeste Archer

  5.0

  I'm going to be leaving 2 reviews - 1 for PODS Corporate and 1 for PODS local. They are 2 VERY different entities. Working with the local offices is a dream! They come in like saviors. The drivers were kind and amazing - on both ends of the trip. The local managers were kind, accommodating and easy to work with. They care about their customers. Gary in Temple, Texas should be snatched up by anyone who needs a good customer service oriented manager - he totally gets it! He should be the one in charge. PODS corporate is an absolute nightmare. The call center will bring you to tears. I'm a high school teacher, invincible, and it did me more than once! When I was arranging to have our PODS delivered to us, we discovered that the center had entered the incorrect zip code. As a result, they tried to first charge us an additional $1100 and then say our area wasn't serviced - despite the fact I could see there was a local office less than 15 minutes from my new home. Every single part of working with corporate PODS was dysfunctional and time consuming - trying to arrange the pick-up took 6 1/2 hours...a drive from Rapid City to Denver. I went through 12 people. At the end of the call, I was no closer to having the PODS delivered than I was at the beginning of the call. We would have been better served to have professional movers given that we were charged over $7000 by the time it was all said and done. Do NOT go with PODS if you have to work with the call center. It is not worth the time or effort. Work only with a local office. PS. PODS is owned by the Ontario Teacher's Union. One would think teachers might be treated with a bit more respect. Replying to the below: Seamless? It wasn't even close to seamless until the local folks got involved. Your corporate entity is absolutely awful. You are very fortunate to have local folks who care as much as they do about their work. I'm not quite sure how you remain in business were it not for them. You should absolutely close the call center and center all of your business to local offices!

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  Response from the owner

  We're disappointed to hear your experience wasn't as seamless as we had hoped, Celeste. We'll be sure to elevate your feedback to the appropriate team so we can take a closer look and use it to ensure we do better next time. Thanks again!

• J

  Jonathan Ha

  1.0

  Scheduling the pod to be delivered was easy, the delivery drivers were great. My biggest issues started once the pod went to the warehouse. They could not obtain a time stamp or find where the pod was so I could not schedule a drop off date. The pod company then wanted to charge me for another month of storage because of the delay from this issue. Once I received my pod it had a large puncture from what looks like a forklift and damaged my dresser. I reached out to customer service and am still trying to get a hold of liability to address the issue. I also had bought the insurance without knowing I did from the sales rep. Hindsight I’m grateful that he snuck it in there but make sure if you use pods to have everything scheduled, and obtain a breakdown of your costs before you sign anything.

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  Response from the owner

  Hi, Jonathan! We certainly don’t like to see this. If you’d like to chat, please email [email protected] with your customer ID and additional details.

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