PODS Moving & Storage
Life, Cedar Rapids, IA

PODS Moving & Storage Reviews

3.3 stars based on 51 reviews

Featured Comments:

• J

  Josh Adrian

  2.0

  Two Stars, only because getting service established was great but when it came to end my services with them and after paying over $3,000 to moving it 1,500 miles I had to pay another $700+ just to have it delivered because the only available date for drop off just so happens to fall 7 days after my billing cycle and outside the refund period of 3 days. Which wasn't relayed to me when scheduling the container drop off. It was informed to me 5 days before they delivered the container to be unloaded.

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  Response from the owner

  We'd like to connect with you to learn more and address your concerns right away, Josh. Can you please email [email protected] with your customer ID?

• S

  Suzanne Reinhardt

  1.0

  I've got an international move, and it has been a nightmare connecting with pods to answer questions. They do not have a international team that you can call directly to communicate with. Their system is to take a message and have someone call you back. Several times I have had to wait more than a day to have someone return my calls. Moving is stressful enough without the delay of days waiting for answers that I also need to communicate to other services. There is also a ton of paperwork to ship things across the border and there is no number to call to ask questions. That's right. There is only an email to contact the company to ask questions. Run, don't walk away from this company if you've got an international move. Update: Customer care reached out to me and were about to find answers to my questions. However, I'm continuing to have problems contacting anyone on the PODS international team. My emails to the documents team have been returned to me as undelivered and when I called to straighten this out, my call was dropped -- twice.

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  Response from the owner

  Hi, Suzanne! We have been in contact with you regarding these concerns. As we shared, our team is looking into your concerns further and will reach out to discuss. Thank you for your continued patience.

• C

  Carol Babbitt

  5.0

  PODS is a great value. Delivered on time. When there was going to be a delay picking up, I called customer service. The 1st day I was hold over an hour. So, called on day 2 early. Cindy was the customer service person who made everything right. Cindy is best example of what real customer service should be! She fixed it so there would no charge after the agreed up pick-up date. She managed to get the POD picked up 2 weeks early. In addition she got me in touch with the right people to fix the small issue of a retaining wall that was bumped during delivery. She did all of this with a great attitude. I hung up happier. That never happens with customer service. Thank you CINDY AND PODS!

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  Response from the owner

  Kudos to our stellar team! And thank you, Carol, for acknowledging their commitment to delivering exceptional customer care! We're looking forward to working with you again soon!

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