PODS Moving & Storage
University, Longwood, FL

PODS Moving & Storage Reviews

3.3 stars based on 66 reviews

Featured Comments:

• J

  James Starks

  5.0

  Delivery time was great! However the driver dropped the POD in the middle of my driveway and in the contract it states to be dropped off on the left side of the driveway. I had to wait until the next day for them to move the POD in the original location per our contract. Ken the driver, did a fantastic job putting the POD in the proper place.

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  Response from the owner

  We appreciate you taking the time to share your experience and feedback, James! Thank you for stopping by!

• G

  Gerry Varela

  4.0

  Overall my experience was great. I had some difficulty getting some dates scheduled and had to call in and there was an issue with the phone number provided where the call was not going through. Eventually I got in and was helped. Timing of drop off, transport, redelivery and removal was on time. Personally I recommend everyone use mattress bags and plenty of pads/blankets to cover your furniture. 2 items arrived slightly damaged but that was due to my lack of packing expertise and use of blankets, you just can't avoid the unit settling and moving around inside during transport. Everything else arrived just fine, no bugs, no water intrusion or dirt.

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  Response from the owner

  We appreciate you taking the time to spread the word about your satisfaction with the level of service PODS provided, Gerry. Thank you!

• T

  Thomas Dillon

  1.0

  The drivers were great. The PODS were clean. Other than that it was a bad experience. The salesperson lied about the time frame for delivery on the other end. The customer service reps never called back when stating they would. For 20% more we could have hired a full service mover and them do the lion's share of the work and actually been on time rather than 3 weeks after I was quoted. You can see my posts on their FB page and Instagram and their promises to "get back to me" and it never once happened. Update: They indignantly posted that they "contacted" me and would bring a resolution. Their contact was to say that they were contacting me. They have not once addressed the actual issues. Their "contact" is like the dictionary reading "see redundant" under the definition of redundant. Avoid them!

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  Response from the owner

  We have been in contact with you regarding these concerns. As we shared, our team is looking into your concerns further and will reach out to discuss. Thank you for your continued patience.

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