PODS Moving & Storage
Oakland, Chattanooga, TN

PODS Moving & Storage Reviews

3.4 stars based on 66 reviews

Featured Comments:

• J

  Jeffrey Bass

  5.0

  we used 4 pods, scheduled 2 at time. the all arrived on time and were picked up on time. the drivers were very courteous and helpful. The area we had for the pod placement was not the easiest to do but the drivers did a great job. no complaints.

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  Response from the owner

  Thanks for the awesome review, Jeffrey! We work hard to meet expectations such as yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

• S

  Shonagh Adelman

  1.0

  I hired PODS to drop off one of their storage containers for a month to store items while I renovated. When the trailer was dropped off, the driver smashed into my new fence and failed to notify me. When I found out and informed the regional manager, I submitted photos and a quote to repair as requested. Someone in corporate headquarters was tasked to evaluate the damage and the result was a denial of my claim. I was informed I had no recourse. Then, when the "pod" was picked up, the driver (a different one) again, smashed into my fence. Only this time, the driver immediately notified me, pointed it out and told me he was aware that the driver who initially dropped off the "pod" had also smashed into my fence. He called the regional manager to let him know what had happened and again I went through the same process of sending documentation and a quote. The claim was again sent to the same corporate insurance evaluator who, over a month later, has failed to respond. In both delivery and pick-up, my personal property was damaged. The company has failed to take responsibility for the damage even though the employee admitted that he hit the fence (to me and the regional manager). My experience of this company has been: egregious incompetence, negligence and failure, at the corporate level, to take responsibility. I would advise anyone considering hiring PODS for moving and/or storage not to do so.

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  Response from the owner

  Shonagh, we strive to do better than this. Please email [email protected] with your customer ID and additional details so we can learn more about your experience and best assist.

• m

  mistie fountain

  1.0

  Called to have it picked up before the next month payment was due but they pushed the pick up off until 2weeks after the due date then said we own for the whole month because of their decision to pick it up late. No matter how much we tried to talk to them about it they would not explain how I’m responsible for that payment when I called way before the due date to have it remove from my property. Then they just took the money from my account without permission. They are crooks do not use them. If I could give no stars I would.

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  Response from the owner

  We can understand how you're feeling and would like to research this further, Mistie. Can you please email [email protected] with your customer ID?

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