Polly Peak Storage
TX-16, Bandera, TX

Polly Peak Storage Reviews

3.5 stars based on 55 reviews

Featured Comments:

• J

  Jeremy Hill

  1.0

  I called yesterday spoke to owner about renting a trailer. She said they wouldn’t be open this weekend because of New Years. I said that’s fine can I come Thursday and she replied yes! Ok great I needed the trailer for this weekend. I was going to rent it for more then one day now but I needed it. Well I called today to find out they are closed. I called an emergency number she gave and she answered. I asked her about me getting a trailer and she replied I am at the doctor office. You will have to wait until Monday? I replied I needed it this weekend. She tells me well I didn’t know I needed to be at the doctors? Wow talk about not caring about your customers! I even pleaded with her I needed it like she had said and she didn’t care. She just told me Monday and she couldn’t do anything!!!!

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  Response from the owner

  sorry you had a problem but sometimes emergencies happen and people have to go to a doctor. It was not by choice.A persons health is more important than using a trailer.

• D

  Debbie Scharmen

  1.0

  UPDATE 3/14/2021 I had a new lock on unit #32. I paid for unit #32. I put a deposit on unit #32. It does not matter what anyone offered me at a later date. I paid for the unit that you took my lock off of and gave it to someone elsr. That was not your decision to make. I had a written contract for unit #32. After I got that phone call telling me I no longer could use #32 because someone else had taken it, I decided I did not want my mothers things in that place. When someone has a written contract, signed by the owners, it should never have been given to anyone else. But that's what was done to me. On 2/3/2022 I rented unit #32, paid the monthly rent, paid the deposit, and put a lock on the unit. I told them my oldest son was bringing my mothers things to put in the storage since she had recently died, but I wasn't sure when. Monday, Feb. 22, 2021 I got a phone call from a woman at the storage telling me she was giving me a different storage unit because someone else had moved into my storage by mistake. I have a contract that states my storage unit is #32. My storage had a lock on it. How does someone accidentally move in?? I said I wanted to come get my deposit back. I came in the next day, 2/23/2021 and the man wrote me a check for the deposit. He said there had been a problem with that storage. I told him the lady had already told me the problem-someone else moved into my storage!! Will never do business with this place again. I did not get my new lock back either!

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  Response from the owner

  when you did not lock your storage unit you told us that your son was going to move your items in but you not want it locked because you stated you did not trust him with a key to your unit, After a week nothing was moved in . Another person rented a unit 3 doors down from you but accidentally used that unit.We offered you the same size and type of unit 3 doors down from the original unit that you never used but you seem to no longer need a storage unit

• D

  Davey Barbo

  1.0

  Rented a moving trailer that had a sign that read $25.00. The lady asked for $35.00. When I asked why the additional $10.00? She responded "Everything is going up." That old trailer is probably 15 years old and has paid for itself 10 times over. Spare tire is bald and the other two are barely legal. Seems that depreciation doesn't mean much there. Oh well, I wish them well. I'll just go somewhere else.

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  Response from the owner

  sorry but we have increased our rental to $35.00 per 24 hours.I guess you haven't noticed that a lot of things have gone up.Lumber and steel have about tripled in price.Trailer parts are up about 125 to 150%. This is our first price increase in 20 years, if you can find a place that rents trailers for less than $35 a day we understand your choice.

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