Prime Storage
Etter, Nicholasville, KY

Prime Storage Reviews

3.7 stars based on 26 reviews

Featured Comments:

• M

  Matthew Hubbard

  5.0

  I called the main number to the directory and had someone be helpful but it was when I actually went to the place and talk to someone in person that I felt like I was getting what I wanted. She was very nice and didn't take much time to get me set up and explain everything to me. The first month was free and then the second month was $90. When I was charged up front a insurance fee of $13 and a service fee of $25 plus I needed to buy one of their lockers for $15 I was finally set up and good to go. I felt like I got the deal that I wanted and the service that I expect with that.

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  Response from the owner

  We are so happy to hear you had a positive experience with our team & are pleased with the condition of our facility. We take great pride in providing an excellent tenant experience. Thanks for taking the time to leave us this review!

• J

  Jay Heidinger

  1.0

  I had a large storage space here for 12+ years. From June 2009 through July 2021 I made every single rent payment on time. In August of 2021 they emailed me my bill from a different address which my spam filter grabbed. I didn't see the bill and so I missed payment number 147. Again, this was the first payment I hadn't made on time since June of 2009. Five days later I received an email notice from the address they'd always used indicating I was past due and would have to pay a ~$40 late fee. I called and explained all of this to them, but they refused to remove that $40 late fee. For being five days late. After 12 years. So I would look elsewhere for a storage facility if I were you. I moved out this month (Sept, 2021) purely out of principle. They are a uniquely garbage company.

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  Response from the owner

  Jay: We are so sorry to hear about this and we definitely want to address this situation. If you could please submit your contact information and more details on our Contact Page: https://www.primestoragegroup.com/contact/ at your earliest convenience, that would be greatly appreciated. Thank you!

• M

  Mike’s Horses

  1.0

  I called this place to inquire about pricing for my daughter. I told him that I would let her know that she would contact him because he was the best priced that I had called for the units. He kept pressuring me for her information even after I eventually gave him her name. And when I wouldn't give him her phone number, he hung up on me. I will go with another storage unit company even though I will pay more. Very RUDE!! Bad for business!!

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  Response from the owner

  Mike’s: We are so sorry to hear about this and we definitely want to address this situation. If you could please submit your contact information and more details on our Contact Page: https://www.primestoragegroup.com/contact/ at your earliest convenience, that would be greatly appreciated. Thank you!

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