Pro Movers Miami
Brickell, Miami, FL

Pro Movers Miami Reviews

4.9 stars based on 933 reviews

Featured Comments:

• R

  ROSS GUBE

  1.0

  With all do respect, the owners response will be furthest from the truth. 1) 350 an hour to pack and move. 2) below are the items they did not pack or move, they were instructed by two different people to do so. Refuse to refund time i had to take to do their job. 3) employee left his phone in storage unit. I have no idea if he left it there or not, I’m not wasting at any more time going to that storage unit to look. And yes, i said im not going to go get a phone look for a phone or waste anytime until they refund a portion of the 3500 given, for the hours i had to spend doing what they were paid to do. 4) now I’m getting treats on my life. This is a great company. 5) oh-also they were instructed NOT to touch the dining room-guess what-they wasted 30 minutes (at 350 an hour) packing a room we said to not touch. Then wasted another 15 minutes putting the stuff back. Another 262 dollars spend because they didn’t listen. Well, i guess only one of the four understood English.

  ---

  Response from the owner

  Sir, with all due respect, your comments are completely detached from reality. Not to mention your disrespectful behavior and the fact that you took a movers property and you will have to deal with police on that. I am not going to waste my time and will simply paste Support Ticket data to show how ridiculous your claims are. And keep in mind we have video from our truck and all calls recordings. I will be assisting you with your claim. My job is to figure out what happened and listen to both sides to avoid further confusion or aggravation. I interviewed Joel, our foreman, who was in charge of your move. He informed in the morning when the movers arrived you gave instructions on what should be packed and what should be left. As the owner of the house was also present during the move and she provided additional instructions. During your phone conversation, you mentioned bathrooms, 1 closet and part of garage were not packed. Regarding the bathrooms, during the walk through the owner did not walk there and never specified we should pack it. Regarding the garage, the owner gave very clear instruction what should be taken that is sport equipment, mirror, etc and to leave floor mats, a broken piece, dog’s stuff etc. And moreover, before leaving the house, the owner did a walk through the house with our foreman. She confirmed that everything that had to be was packed and loaded and we could delivery to her storage unit. Our sales agent booked 2 days for your move and the owner confirmed nothing additionally should be packed and moved on the second day. Unfortunately, our foreman left his Iphone on the top pf the box in the storage. We ask you to return his phone in the nearest time. Thank you for your business and we apologize for the inconvenience caused. Hello Ross, Please be advised we have a camera on back of the truck and the record shows the foreman went inside the house together with the owner. The movers took 30 min lunch break and they deducted this time from total hours. Again, the foreman did a walk through and the owner did not ask to pack anything else. The payment was provided for actual time of performed work including all packing materials per signed contract. We did not charge anything extra. The minimum estimate was given for 12 hours of packing (6 hours each day). We could return next day and finish the packing if that was needed. There will be no discounts. In regards to a phone. It is illegal to hold anybody’s property hostage. If phone is not returned promptly, we will have to file a police report. We have records of all conversations including the one states you have the phone.

• C

  Chelsea Egenberg

  5.0

  Andrew and Alex from Pro Movers were respectful, efficient, and took great care when moving our items into our unit. They placed furniture in the locations we specified, and even removed table legs and reattached them in order to get them in the unit without damaging the walls. They moved quickly and carefully to bring our items inside. I felt that they really listened to our instructions and were excellent at time management. I cant say enough at how easy they made this move for us. Really pleased with the overall job done. Definitely worth it to ask for them by name. You know you will get great service with respect.

• M

  Mary Basile

  5.0

  Joe and Pastor were such a helpful team for our apartment move from Brickell to Edgewater. We couldn’t be more thankful for their time and patience. They were on time, fast and diligent and the office was so helpful in booking the service. Will definitely be using ProMovers again for our next move - thanks guys!!!

More reviews (2)