Public Storage
McCausland, St Louis, MO

Public Storage Reviews

4.7 stars based on 117 reviews

Featured Comments:

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  Robert Niehaus

  5.0

  Very positive experience and on short notice too. Alexis helped me and was polite, professional, and welcoming. She answered my questions effectively and with zero pressure. I enjoyed renting from her. The units available on property matched what was stated online (not a given at many storage places). The facility was clean, well lit, and well-kept. Renting was easy and quick - plus lots of helpful details provided by phone or email (I wanted both to not lose key info). Would recommend.

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  Response from the owner

  Hi, we're happy you found our staff to be so supportive during your experience here. Thanks again for taking the time to leave us this information about your recent experience. Take care.

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  Tiffenie Ruggles

  5.0

  Great place! Great customer service! Jasmine is simply amazing at her job. I was in a hurry on my lunch break and had to get the storage that day. She got me in and out as quickly as possible without missing a beat. Prices are also amazing! Keep up that great work Jasmine! Thank you again so much!

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  Tavii Pearl

  4.0

  I would not recommend this location or this company. Their customer service is terrible both in store and through their customer service line. You're told one thing just to get you to render services through their company and once you signed the contract they no longer care. I worked with Alexus back in December when renting unit. During that time I asked her if I would be charged for a full month if I moved out of my unit at the beginning of the month. I was told that I would only be charged for the time I actually utilized the unit. Fast forward to today, I spoke with a girl by the name of Jasmine who was rude and stated that I would be charged the full month of services because that is their policy and she doesn't know why someone would tell me something different. I've rented storage unit with other companies that provide great customer service and reasonable prices. I recommend you to work with them. Ez Storage and Life Storage I highly recommend. Revised review: After a having a bad experience with this location I was able to speak with the district manager to get a clear understanding on their policies. James was very empathic about the situation and took the time to listen to my concerns. After our conversation I felt a lot better and willing to do business with this company in the future. Thank you James for providing not only great customer service and professionalism but also showing that your company is committed to great customer satisfaction.

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  Response from the owner

  Hi Tavii, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.

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