Public Storage
Centennial, Colorado Springs, CO

Public Storage Reviews

4.7 stars based on 308 reviews

Featured Comments:

• M

  Michael Bellemare

  5.0

  I've used several Public Storage facilities all over the United States. They've all been good, but working with Pamela at this location has been an exceptional experience. She's always smiling and friendly. I enjoy crossing paths with her whenever possible. Thank you for making every encounter a nice experience, Pam! I highly recommend this location to anyone looking for a secure Storage facility with friendly onsite staff.

• R

  Richard R.

  5.0

  I had lived in the area for 10 years, and regret not using Public Storage earlier. We were moving out of state and needed a temporary storage solution to hold a car and some larger furniture items until we could retrieve them at a later date. Prices were fair, the app was great and easy to use, and Pamela was of great help whenever I needed assistance of any kind. Professional courteous and friendly!

• P

  Pat ChristismySight

  5.0

  Well the facilities are OK, but the rates go up constantly higher and higher they don't care how long you've been with them. A guy next to me in same unit was paying a 3rd of what I was paying he'd been there for a year and a 1/2 I've been there 4+ years. They have no loyalty to their customers, Could care less. The manager on this site is is for the customer, very very personable and tries very hard To help however she cannot make those decisions. So I'm Convinced they don't Care. ***** Well There is a new story I was wrong. 1st off let me clarify that the manager of this location is very good, is a jewel and has even went to bat for me with the high increases. That didn't change the increases, Until the new district manager came which I was unaware of, And she won me over because she does care! She took the last increase off, She also told me that the time that I had been there made me loyal to them and that she wanted to be loyal to me wow! I can't speak for all locations but I can say that this manager and this district manager Have proven that! Therefore, I'm changing my rating because they won me over over. Thank you for once again for growing me in knowing that there are still professional and caring people that have & execute customer service in this world. You get jaded when you see it all the time, But you get blessed when you see it turn around. Whether it's serving you or others.

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  Response from the owner

  Hi Pat, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.

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