R+L Carriers
Emerick, Ypsilanti, MI

R+L Carriers Reviews

3.9 stars based on 94 reviews

Featured Comments:

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  Demetrius Holmes

  2.0

  Ordered a fiberglass hood and they damaged it with forklifts.. Drive 40mins to pick it up just to deny it and send it back.. They did at least make the return part easy

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  Response from the owner

  Demetrius, we sincerely apologize for your recent experience and invite you to provide more detail on our R+L Cares forum, specifically designed to bring issues to our leadership teams for immediate review. Visit us at https://rlc.com/contact/rl-cares with your PRO (tracking) or claims number for assistance.

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  Wayne

  1.0

  Absolutely the worst delivery company I have ever dealt with. I ordered stone from a company who used R & L to make their deliveries. I gave the stone company specific instructions to tell R & L not to have their Semi drive on my brand new 2-week-old parking lot. Those instructions were printed on the delivery order to R & L. The girl from R & L called me the day before the delivery to verify a 4- hour window for delivery, which was partially during work hours. I specifically instructed her to take down two phone numbers, my cell and work numbers because my business was still open for part of that delivery window and I don’t keep my cell phone on me during work hours since I am a doctor. I also reiterated that it was imperative that she relay to the driver not to park the truck on my new parking lot but on the road next to it instead. The driver came and parked right in the middle of my new parking lot and left a large oil stain on it from their leaky truck. Fortunately, the weight of the truck doesn’t appear to have cracked my new asphalt. When I went out there upset to tell him to move his truck to the side road, he then dropped the pallet of stone in the road and left. He claimed he was not informed about the parking lot, which ended up being true. He then refused to use his dolly and lift gate to transfer the 900 lbs pallet of stone directly into the back of my pickup truck. I then had to stop running my business to hand transfer the stone into the back of my truck so it wouldn't get stolen while I was finishing work. When I called and complained to the delivery manager Rich, he admitted that their office staff had failed to transfer the notes from the stone company about the parking lot. He also admitted that the girl who verified the delivery didn't write down the work number or parking lot instructions for the driver thus he wasn't informed. He claimed that the note section for deliveries doesn't have enough space to write two contact numbers and simple instructions not to park on the parking lot thus his assistant would have had to write a hand written note to the driver with that information. Are you kidding me? Rich claimed that their company does 65,000 deliveries per day but they don’t use a software program that allows for more than one contact number and a note about the delivery. The shear incompetence of a company this size is absolutely astounding and not something I, as a small business owner can wrap my head around. Obviously, I won’t be using them again.

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  Response from the owner

  Wayne, we are sorry to hear you are frustrated with us. We would like to follow up with you; however, we will need a few more details in order to investigate the shipment and the services you received. We invite you to provide more information on our R+L Cares forum, specifically designed to bring issues to our leadership teams for immediate review. Visit us at https://rlc.com/contact/rl-cares with your PRO (tracking) number for assistance.

• D

  Dht Dht

  5.0

  Had a delivery Monday driver was awesome. He help me slide the heavy pallet from his truck into the back of my pickup truck.

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  Response from the owner

  Thank you for the wonderful review!

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