R+L Carriers
Cairo, Paducah, KY

R+L Carriers Reviews

3.5 stars based on 22 reviews

Featured Comments:

• W

  Will Kern

  5.0

  Had a great experience, friendly on time delivery, delivery driver went above and beyond to help get my 183lb package where I wanted. Was very nervous about all the crapy reviews. However I recommend and will use again. Thank you for the great service. Will K

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  Response from the owner

  Thank you for leaving us this nice review Will! We are happy that you were satisfied with our service.

• B

  Blain King

  1.0

  One star, only because there is no ZERO star option. Stayed home from work all afternoon, as I was told the driver would arrive between 1100-1700. No call from RL Carriers in that window. I finally called them at 1800, only to find (after 15 minutes on hold) the driver had returned to the terminal and did not complete the delivery because "he ran out of time." No solutions offered by the person on the phone. No expected delivery date. No regard for my time they wasted. No customer service. Only after telling the representative this was unacceptable did he offer to see if the terminal had a time blocked to reschedule the delivery. They did not. The only thing the representative could offer was that the terminal might call me in the morning to reschedule for some unknown future date. The only positive thing was that the representative was polite. During the time I was on hold, I had a chance to review the online ratings on Google and other platforms. Wow... Lots of one star reviews that sound exactly like mine. One of the few five stars appears to be from a newly hired employee? So, we're resorting to having our employees leave positive ratings in order to soften the impact of poor customer service ratings? How disappointing. Gone are the days of good customer service and pride in one's work. If you're looking for a freight company, this is NOT the one I would recommend. Pro # I746300934

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  Response from the owner

  Hello Blain! We saw your Facebook post and message and responded there. Thank you.

• T

  Trudy Review

  1.0

  Yeap. Would you like your 1400$ washer dryer left laying like this? Never hire this company! They not only refused to put the washer dryer in the house where it goes!: “can’t come inside” “don’t have an appliance dolly” also refused to open the cardboard box to let me view my item before leaving. Driver said couldn’t bring it in related to “litigation?” (Yea I’ll bet they got plenty “litigation!!) And left their debris and wood pallets in the road in front of my house. I called the company to tell them to come back for the junk they left behind, and how bad their delivery went. and they told me “no they’re yours” (pallets and trash). Was trying to save just under $100! by not ordering from Lowe’s or Home Depot. Now I’ll had have to hire someone to lift my laundry and put it where it goes! and pick up wood pallets from the road. Would you want your senior or disabled family to be treated like this??? No!!! Walmart/3rd party anyone else thinking about hiring these Bholes, take notice

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  Response from the owner

  We are sorry to hear you are frustrated with us. We would like to follow up with you; however, we will need a few more details in order to investigate the shipment and the services you received. We invite you to provide more information on our R+L Cares forum, specifically designed to bring issues to our leadership teams for immediate review. Visit us at https://rlc.com/contact/rl-cares with your pro (tracking) number for assistance.

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