R+L Carriers
Sullivan, South Windsor, CT

R+L Carriers Reviews

3.4 stars based on 40 reviews

Featured Comments:

• M

  Michael Nieves

  1.0

  I had requested my brand new cabinets be left inside my garage and instead they were left half way up my driveway. I don't own a forklift and if you could not get up my driveway why did you not let me know. Now I have to rush to find a way to get my 7k worth of cabinets up to my garage before the rain. When I called they said they had a curbside policy. How would I have known that? I would have paid extra to have them put in the garage if I had to, or made other arrangements if it wasn't possible to get my cabinets in the garage out of the weather. Get it together R&L. I had another set of cabinets delivered by another carrier and they put them exactly where they needed to go with no issue.

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  Response from the owner

  Michael, we are sorry to hear you are frustrated with us. We would like to follow up with you; however, we will need a few more details in order to investigate the services that were ordered for you. We invite you to provide more information on our R+L Cares forum, specifically designed to bring issues to our leadership teams for immediate review. Visit us at https://rlc.com/contact/rl-cares.

• k

  kelly neale

  1.0

  Lack of service and care My company used them to deliver an item to a clients house. Did not deliver during the time window provided. Called after the window had passed and was told the item would be there in a half an hour. The item did not show up. Called again and was told that it was loaded onto an 18 wheeler that could not make it to the property address and that I would have to drive to the 18 wheeler or go to their office to sign papers for it to be delivered the next day in a smaller vehicle. Completely dissatisfied with the customer service. Do not use unless you want a headache and lack of care.

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  Response from the owner

  Kelly, we are happy to help! We'll need a bit more detail in order to address your concern. We invite you to provide more information on our R+L Cares forum, specifically designed to bring issues to our leadership teams for immediate review. Visit us at https://rlc.com/contact/rl-cares with your PRO (tracking) number for assistance.

• j

  joel strong

  5.0

  Surprised by all the negative reviews. My 160lb palletized shipment showed up an hour early. Driver was super nice, had it in my garage before he even knocked on the door. My street has limited truck access and he had no issues with the 80' rig. Thank you R + L

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  Response from the owner

  Joel, thanks for the kind words! We appreciate your five-star review.

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