Richie's Transfer Moving & Storage Co.
7th, Tarentum, PA

Richie's Transfer Moving & Storage Co. Reviews

4.3 stars based on 24 reviews

Featured Comments:

• C

  Cheryl Varner

  5.0

  I have used Richie's several times, most recently last November with moves and they have always been very professional but also friendly and nice. They are so efficient, always asking how you would like things and very reasonably priced. I would not use anyone else and continually recommend them.

• B

  Beverly Miller

  2.0

  Quoted $150/hour plus 1/2 hour travel time, plus $75 for a piano. No mention of minimums at any time in 3 different conversations, including with Richie himself. Job completed in 1 1/2 hours, but we were charged for 2 1/2 hours, PLUS a whole hour travel time (pickup was 10 minutes from their site, drop off was 15 minutes from their site.) Plus a fuel surcharge, which was never mentioned either. And then they charged piano rate for an old pump organ that was the lightest item they moved that day. So I expected to pay about $450, but I was charged $693. The workers themselves were good, polite, moved stuff quickly though a bit on the rough side. But we have no beef with them and tipped them well. I just hate being lied to by the management. My calls to them now go to voicemail and they have not returned my call. EDIT: They did finally return my call, not the next day as their response says, but two days later (52 hours and 22 minutes to be exact). The comment about stairs and heavy items is also bogus, since I told them the exact number of stairs to expect right from the start, and they found a way to use fewer stairs in the end anyway. And there were no extra heavy items. There were only 7 items to move at all, and they charged extra for the pump organ just because it's a musical instrument, even though it was extremely lightweight. I do however appreciate that we finally compromised and I am expecting a $150 refund to arrive in the mail.

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  Response from the owner

  We are sorry for any miscommunication about your job. Please note the following: - we returned the phone call the next day, - we apologized for any miscommunication, - we did not charge for the steps or heavy charge on the other items, - and agreed to refund the hour travel fee of $150 bringing the total of the job to $543 in an effort to keep our customers satisfied.

• R

  Robert Mills

  5.0

  Absolutely great experience! We moved about 20 minutes from our previous location and 3 guys had us moved from one house to another in under 5 hours. I would absolutely use them again and or recommend them to anyone that needs movers. Fast, reliable and they went above and beyond.

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