Saia LTL Freight
Park, Bethlehem, PA

Saia LTL Freight Reviews

3.8 stars based on 17 reviews

Featured Comments:

• a

  aj gordon

  5.0

  I am a Warehouse manager and I ship and receive LTL shipments daily. The SAIA driver assigned to our area is George Rigas, he is always on time for his pickups and deliveries to my location. George always has a positive attitude and is willing to help us with anything that we need.

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  Response from the owner

  Your review sure brightened our day, AJ! Thank you for taking a minute to brag on George. We will make sure to pass your compliments on to him so he knows how much you appreciate his positive attitude and work ethic. We continually encourage our team to provide customer service that goes above and beyond - it is great to read that we are getting it right. Thank you for allowing us to earn your trust and thanks for your continued business!

• D

  Darryl Roussey

  1.0

  I have used on and off for the past year. I continually give them chances to deliver. I have problems and issues every time I ask them to be my freight company. From delivery windows that aren’t respected, driving past my location because the driver is unwilling to drop off in the rear of my shop (alley way and a parking lot that easily accessible), to awful communication even after we call to make sure the driver is aware of all directions. We’ve talked to the SVP of operations and was promised they will do better and they would do everything to earn our business. Well they failed. I write this as I was told they aren’t showing up to my business today even though online tracking says they are. Just awful and disrespectful. I finally learned my lesson to not use them again.

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  Response from the owner

  We are incredibly sorry to hear about your disappointing experience with Saia, Darryl. Our goal is for every customer to have the best possible experience with our company. Clearly, we fell short and we would like to apologize. We are always working to improve our services and we rely on valuable feedback like this to make them even better. Thank you.

• C

  Cathy Strohlein

  1.0

  SAIA requires a half day window to make delivery and I took a half day off from work to wait at home for it. The SAIA truck did not show up. I called SAIA customer service and they said their truck broke down and that I would need to take another half day off to get delivery. I had it shipped to my employer instead. The carpet arrived with the plastic cover ripped, the backing stained and the edging damaged.

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