Saia LTL Freight
Solis, La Feria, TX

Saia LTL Freight Reviews

4 stars based on 14 reviews

Featured Comments:

• S

  Sol Haus

  1.0

  Usually don't write reviews, but I'm gonna go ahead and write a review due to the complete unprofessionalism in which my case was handled. Was expecting a shipment on a Wednesday after I got a call on Tuesday to be on standby 30 mins prior the next day for delivery. All of Wednesday went by and no delivery. Figured something was wrong. Called the freight company and the employee mentioned and I quote, "well our shipper packed it into the truck but didn't deliver". I asked why he simply said, "I don't know, he probably forgot". Upon further inquiry the employee just stated that he simply did not know why it was put on trailer and not delivered. I asked to talk to manager he said he was the manager, I asked to talk to a higher up he said no one will talk to me. Complete and utter unprofessionalism from this company promising to be a delivery service and not even offering delivery or logical reasoning as to why they can't.

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  Response from the owner

  Hi Sol, We take your concerns seriously and appreciate you sharing your feedback and bringing this situation to our attention. We apologize for your frustration and that your shipment was not delivered when we said it would be. We hope you've now received it and the delivery itself went smoothly. If you have not received your freight, will you please email us at [email protected], with the details and your PRO#, so we can investigate further? Thank you!

• j

  jose barrientos

  4.0

  Got my item here faster than I expected. Decided to kick up at the terminal because I didn't want to wait a day longer and wasn't gonna have time to receive it during the week. Overall happy

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  Response from the owner

  Hi Jose, thanks for taking the time to let us know that you were happy with our services and that your item got here even faster than you expected. We really appreciate your feedback and your business and we hope to see you again soon!

• O

  OzzyTheGiant

  1.0

  Had a shipment of 2500 pocket folders brought to the place I work at and the shipping person did not want to bring all the boxes up to the second floor of the building. He said he would charge us $10 just to do that. That's dishonorable! A good shipping company finishes the job and doesn't just dump your things out for us to haul around.

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