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Santa Rosa Music Center piano & guitar sales and piano movers service
Piner, Santa Rosa, CA
- +1 707-566-0477
- 860 Piner Rd #28, Santa Rosa, CA 95403
Santa Rosa Music Center piano & guitar sales and piano movers service Reviews
4.2 stars based on 53 reviews
This is a wonderful music store! They sell new and used instruments and they’re all in beautiful shape. It’s a densely packed, fun place to explore and get yourself a great piano, guitar, even a wind instrument. Kurt, the owner, is a delightful man who made our purchase of a small piano super easy and fun.
Response from the owner
Thank You! It was a pleasure meeting and doing business with you. Kurt
I rented a piano from this company. The person running the store was at first the most un enthusiastic person I have ever seen. His answers were short, rude and without any customer service. He promised me the piano on a Friday between 3-4. I called early in the morning to confirm and was told "If i said between 3 and 4 then it will be between 3 and 4. When I called at 4;45 he told me he didn't know where they were and hung up on me. When I called back, he yelled that I don't need to call him again. Great inventory but really nasty attitude. Needless to say I cancelled my order. One can only imagine how problems down the road may have been handled by this rude, nasty and angry man. I then received a call from Wayne to apologize for the actions of the other employee. But as I tried to speak, I was always interrupted and was not allowed to speak my part. They offered free months as an apology but kept cutting me off as I tried to comment about my treatment. Hard to do business with someone who keeps interrupting you and refusing to hear you.
After purchasing a ukulele from the store at least three years ago, they were kind enough and generous with their expertise to repair a broken pickup without charge. It was much appreciated, much more than expected.
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