Ship Smart Inc.
Mar, Aptos, CA

Ship Smart Inc. Reviews

4.2 stars based on 46 reviews

Featured Comments:

• J

  Joseph Barnes

  1.0

  Edited to add: Both my dresser and desk arrived heavily damaged. The top of my dresser had nearly been ripped off and hangs on by a few nails and my desk drawers are skewed and falling off as well. Still, no accommodations by shipsmart. It would have been cheaper and quicker to order and have all new furniture delivered to my new apartment. I had a small move picked up from CT going to D.C., and was told by phone it would take 2-3 weeks. During that time, I called incessantly because no phone operator could reach the mysterious warehouse where my furniture was stored. It took 4 weeks to hear anything, when I had to pay nearly $1000 more than the quote in order to have my items finally shipped. I was given a 10% off code from a larger moving company that recommended Shipsmart to me, but that only applies to the shipping cost, not the total weight, so I only "saved" about $100. I have been in my apartment for 3 weeks without furniture, still calling to find out which warehouse in the country my things are. I finally heard from a moving company in the DC area that has my items and set up a delivery date for their earliest time of another 2 weeks. In total, I will be without my furniture for 7 weeks with no communication between me and Shipsmart, nor seemingly between Shipsmart and the moving companies it hires. Shipsmart is a pointless company that only moves your items around between reputable moving companies under the guise that it saves you time and money. Cut out the middle man next time and either contact a moving company, not a packing and shipping company like Shipsmart, or rent a UHaul or Pod yourself.

• L

  Laila Eljizi

  5.0

  I had a great experience with Ship Smart during my recent small move. I was very nervous about how my belongings would be handled and if they would be delivered on time. Ship Smart surpassed all my expectations! The packers and movers arrived on time and handled my furniture and boxes with care. I was always able to reach a customer service representative with questions and felt very at ease during the entire moving process. Ship Smart also quoted me at a very affordable price which helped make my move much easier. I will definitely use Ship Smart for my next move - keep up the good work!

• D

  Donna Neilson

  5.0

  We had family inheritance items in Colorado to ship to the East Coast. Ship Smart was recommended by a moving company because the shipment was small. From my first phone call for information to a follow-up survey, I was very happy with the service I received from Ship Smart. Conversations were friendly and professional. Pick up was on schedule and the man, very polite. When the highly unusual happened and the warehouse holding the shipment went up in flames, I was contacted by Joslin who made herself available throughout the difficult waiting period. Amazingly, our things were untouched and have safely arrived! I would recommend Ship Smart without reservation.

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