Ship Smart Inc. In Washington DC
G, Washington, DC

Ship Smart Inc. In Washington DC Reviews

3.4 stars based on 8 reviews

Featured Comments:

• P

  Patrick Malone

  5.0

  As part of my attempt to move a small number of items from one coast to the other, there was some confusion at the loading site regarding the contents of my contract. It resulted in far more items being moved then I had desired. In retrospect, I strongly recommend that individuals be present at the loading site when possible. It will help alleviate confusion and clarify any questions. That said, Ship Smart was able to reimburse me for the amount that was in question. Greatly appreciate their professionalism and responsiveness!

• N

  Nic Anstett

  1.0

  We had a very frustrating experience with Shipsmart Inc. for our cross country move. Shipsmart claims on its website that it is a company that specializes in small moves so they appeared to be the right fit for our move. After filling out our initial estimates, we were told that with our listed pick up date of 8/26/21, we should expect to receive our goods around the date of 9/6/21. We were assured several times that our items could arrive by 9/6. We were concerned with the fact that the estimate for our goods was nonbinding given that we knew that it was more than likely that what was listed did not entirely match up with the estimate in terms of weight. We followed the companies guidelines for itemizing our packages but there was no clear information about how this would translate to weight, therefore there was no way for us to assure that our order would accurately reflect our full move. Despite multiple attempts to reach out by phone and email, our questions were either not answered or we were told that any changes to pricing would only be in the range of a few hundred dollars. We requested this information be included in our contract, in email, or otherwise in writing several times. Never once in the entire process were we given any sort of indication of how weight prices were calculated, despite many requests. Due to us moving into an urban area that requires that we reserve parking for moving vans/trucks in advance, we wanted to know as soon as possible a potential move in date. When we made the initial request for this service, we were assured that if our items were picked up by 8/29, they could be delivered by 9/6. During our first attempts to get an estimated delivery date, we were told that an accurate estimate wasn’t possible given that a delivery could take four to six weeks from pick up. I asked if it were to be possible to have a date of delivery closer to our original move in date of 9/6/21. I made it very clear that if this was not possible then we would be seeking another company to move with as we did not want to be living in an empty home for weeks on end. After conversations with Ship Smart and their chosen shipper, Coast Crate Company, we were assured that our items would be ready to ship out by early the week of 9/30/21 and that our items should be expected to arrive during the week of 9/6/21 and at the latest the week of 9/13/21. Given these reassurances, we opted to stick with Ship Smart Inc. instead of using an alternative company, which in hindsight was a huge mistake. Our items were picked up on 8/27. Despite us paying for the service of having our items packed and carried out from our apartment by Coast Crate Company, only a single employee was sent and I was forced to help the poor man carry many of our larger items out of the apartment. The employee was overall very friendly and once again assured us that he should have our stuff crated and ready to ship to us by early the following week. During the following week, I spoke with Coast Crate and he informed us that packing our items was taking longer than expected but that the items should still be ready to ship out by the end of the week. We were frustrated given the assurances that were given to us, even on the day of pickup, but there wasn’t much we could do. Finally, Ship Smart Inc called us and told us that our items were ready to ship and that we needed to pay before our belongings were sent to us. However, the price they asked us to pay was over $3,000 more than our initial estimate. When we asked to know why the price increase was so high, Ship Smart simply informed us that the shipment was heavier than expected but refused again to tell us how this weight was calculated. Looking back, it seems very likely that the majority of this increase in weight came from the heavy wooden crates that Coast Crate Company packed our belongings into and not from the items we were shipping. We had no control over the packaging of this move and should not be paying for the weight of the packaging.

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  Response from the owner

  We are very for frustration of your shipment. We are a custom packing and shipping company, not a moving company or van line. Estimates are based on the inventory provided and the packed weight once palletized not the raw weight of the shipment. The shipment was weighed on a scale that is calibrated and regulated, it was also weighed a second time by the freight carrier who did the long haul transit of the shipment. In addition to all of this, we have already reached out and offered compensation for the inconveniences incurred with the shipment.

• K

  Kristina Brown

  4.0

  I’m still conducting business with them and I’m grossly unsatisfied. I’m moving my things from TN to VA and it’s been a hassle the whole way. I did the delayed service because I wanted my things received 3 weeks after packing them up. They charged me hundreds of dollars extra for “extra weight” (no proof shown or calculation explained) and I still haven’t received my things. They claim they are a couple weeks behind schedule and I have to suffer from it by waiting 6+ weeks for my things. Next move I’ll bite the bullet for a company that delivers without deceit. I’ll leave another review when I finally get my stuff Edit: I completed my business with them and am updating my review. I received all of my things a week earlier than the previously mentioned date and nothing was missing. There were, however, multiple damaged boxes (plastic and carboard). After speaking with customer service, they were very accommodating in moving up my shipment, reducing my price due to inconvenience, and reimbursing me for the damaged boxes. With all this said, I recommend using Ship Smart because 1. They are cheaper than most other companies 2. They rebox everything for you 3. They don’t lose your items 4. None of my items within boxes were damaged

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