Smart Move Moving and Storage
Ina, Tucson, AZ

Smart Move Moving and Storage Reviews

4.4 stars based on 138 reviews

Featured Comments:

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  Brian Alvarez

  5.0

  My wife found them, for our first time movers use, and man did they take the load off of me and they were fast and effective! Ryan, Henry and Richard were super chill dudes with great energy, great vibes, and great company! Will definitely use them again and even told my mother-in-law about them! And will definitely use this crew and company again thank you guys so much

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  Response from the owner

  Thank you for taking the time to review your experience with Smart Move Brian. Your feedback is very important to us and I will be sure it gets passed on to our team members.

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  Alice Daedric

  5.0

  I love love love themmmmmm!!! Ryan and his crew are AMAZING!!! He’s a great guy, very nice, very considerate, fast and careful with our items! He really gets the job done and this was my first time ever actually having movers so I was a bit scared at first, but he called prior to arriving, upon arrival, reassured me and loved my things and handled everything with care as if they were his own, AMAZING PLEASE PICK THEM.

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  Response from the owner

  Alice, thank you so much for taking the time to review your experience with us. I'm pleased that Ryan and his crew did such a great job - it sounds like they were everything you hoped for.

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  Amy Evans

  2.0

  I moved on February 21, 2022. I had been quoted around $405.00 dollars for the first three hours but the move, which was from Oro Valley to Quail Canyon took nearly 6 hours and I ended up paying over $900.00. If I had not taken a load out to help with the move I would not have been able to afford it. There were three movers and initially everything went great. They worked hard to get our stuff, the majority of which was already packed, in the truck in a timely manner. I was moving from a two-bedroom to a one-bedroom with my mother and we had significantly downsized. Once at the apartment, I had to pay the movers before they would unload, which meant they had to estimate how much time it would take to finish up. I paid what I owed, although I thought it was terribly high for such a short move. Once they left I realized that there were some things broken, others put together incorrectly, heavy boxes stacked high up instead of on floor level, and my bungee cords, which I needed for strapping heavy things to a cart, were missing. I contacted the company and was given the opportunity to have them come out and fix the hospital bed which was not put together right, but I figured it out on my own and was able to fix the problem. They returned the bungee cords and I was also given the opportunity to be paid for my broken cabinet. I appreciated the effort made to resolve the problem but I would not use, nor recommend using this company. My experience did not reflect their positive reviews and awards.

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  Response from the owner

  I apologize you did not receive the level of service that you expected from my company. We did only charge for two movers but provided a third mover in the hopes of making the move as smooth as possible. We offered to come back at no cost to you to fix the item that was not put together correctly, we offered to compensate you for the damage that occurred and we returned the bungie cords that were forgotten on the truck. I believe in doing so that reflects our positive reviews and awards. As a professional moving company we realize when things do not go as planned we need to try to make things right for our customers and that is exactly what we did in this situation.

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