Smartbox Moving and Storage
Dequindre, Warren, MI

Smartbox Moving and Storage Reviews

3 stars based on 10 reviews

Featured Comments:

• J

  JoAnn Hughes

  1.0

  I was promised that my personal belongings would be delivered yesterday on 06/29/2021. Well it is now 06/30/2021 and I do not have my things, no phone calls, and I have literally been on hold for hours trying to get this resolved. No one answers phone calls or returns messages. I'm very distraught over this because there is an Urn among my things that means the world to me. At this point I'm just Praying that I get my things 😭

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  Response from the owner

  We appreciate you bringing these concerns to our attention, Joann. We're sorry to learn about what happened, but rest assured, this is not how we strive to operate. We understand your frustration and would like the opportunity to turn this experience around for you. If you're willing, please contact directly at (248) 671-4532 for help--we hope to hear from you soon.

• B

  Bob Armstrong

  1.0

  I had a project scheduled on a very specific timeline. I was promised delivery on a specific day and planned the start of the project on the promised delivery date. The day they were supposed to arrive I was contacted and told they would be a day late. Problem number 1. When I called to have the boxes picked up I was subjected to a very long hold time so I eventually chose the option to have them call me when an agent was available. I left a specific number for them to call me back, which was not the number they had for my account . She called me back at the correct number after about an hour. I informed her I wanted to have the boxes picked up she checked the schedule for the local franchisee and said "This doesn't look right, I will have the local office call you to schedule pickup". I told her please have him call this number. They called back on the other number which my wife answered and, again, asked him to call me on the correct number, which he never did. When I called the next day, again after an extensive hold time I chose the option to have them call me back TWICE. It is now six hours after the call and I have not received a call back. So I tried their live chat. Twenty five minutes later I am still getting the message "someone will be with you momentarily". I am also Nineteen minutes into hold time one the phone as I called again while waiting "for an agent to be with me momentarily" on the live chat. They did however manage to get me out an email that they will be billing me automatically in seven days. Horrible customer service!

• G

  Green Thum

  1.0

  The lack of 5 star rating was due to the delivery of my POD unit...I used the service for a cross country move. I considered SmartBox along with several other nationally known POD services and asked multiple times before signing the contract about how to get my belongings delivered once I arrived in my new city. I was told by different people that I simply call, schedule delivery and would need to give only 1 days notice. Come to find out, they only deliver in Portland, OR, 3 days a week not all 7 days like I was told. SmartBox charged me another months fee for storage fees since they couldn't deliver the box the day my monthly rate expired AND I had to buy a 4-day parking permit from the city to park the POD instead of just a 2 day permit. This huge omission and transparency by SmartBox cost me an additional $400 dollars...not cool SmartBox. Not cool at all! Other issue I had is they cut my locks off my boxes at some point during the move, did not disclose they did this and replaced the locks but did not give me new keys. I had to find someone with bolt cutters when my movers arrived to unload. My belongs were all there but why did you replace my locks?!? If there was a ligit reason, you should be upfront with me and give me the keys so I could remove the locks.

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  Response from the owner

  We appreciate you bringing these concerns to our attention. We're sorry to learn about what happened, but rest assured, this is not how we strive to operate. We understand your frustration and would like the opportunity to turn this experience around for you. If you're willing, please contact us directly at (248) 671-4532 for help--we hope to hear from you soon.

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