Solo Storage & Truck Rental
Dove, Port Huron, MI

Solo Storage & Truck Rental Reviews

3.6 stars based on 60 reviews

Featured Comments:

• S

  Skip Willoughby

  5.0

  I don't leave reviews...ever. But the service I've received from Sandy over the years has been exceptional. I've rented a space for about 8 years now. Never have I had a complaint about the facility or security. I've also rented moving trucks from them three times. I'll spare the details, but I actually had a small complaint about one of their policies very recently. Sandy heard me out, understood where I was coming from, and went out of her way to not only explain why it had to be that way (which made complete sense). She also provided me with three possible solutions that might help (which they did). If you're needing a storage space, or moving vehicle - please consider them as a top option.

• A

  Adam Glazer

  1.0

  The customer service I received on the day I rented my unit was impeccable. I had a heated unit with 24 hour access. I tried to unload my stuff at 3:30 am before crossing the boarder to go home and my access code wouldn't work. I couldn't cross the boarder with all my work stuff so I ended up having to stay in a hotel. Went back the next morning (5 hours later) to be told they never activated my 24 hour access. I was very upset since they charge you extra to access to you unit after hours. The District Manager Jenna did nothing but offer me $10 for my trouble. I was not satisfied after paying $70 for a hotel just to have access to my unit. I was back 2 days later and Jenna was not working so I spoke with a gentleman who refused to anything as well. He told me he would call me back but of course I have not heard anything. Stay away from this place. They do not back up their service and to be quite honest they were rude about their own incompetency. Disgusting business etiquette.

• A

  Aaron Shown

  1.0

  I was paying on my storage for 5 months straight on time. I was told there was a 5 day grace period so I took there word for it I went to get into my storage unit after being only 4 days late and they had already locked me out. When I returned my storage unit was missing my toolbox lawnmower and I'm sure other things that I couldn't notice right off the top very disappointed I don't know whether staff stole from me but somebody with the lockout key definitely went through my storage unit terrible experience do not spend your money on this storage shelter they're Crooks

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  Response from the owner

  Aaron shown was a tenant that tried to break into his own unit after he became delinquent and destroyed our door and latch.

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