★Star City Services★
Archcrest, Roanoke, VA

★Star City Services★ Reviews

4.7 stars based on 36 reviews

Featured Comments:

• H

  Hope Shaw

  5.0

  The guys were amazing! when they were concerned about how we had packed a box they let us know so we could correct it before the items inside could break in transit. We appreciate the flexibility with our moving date needing an emergency reschedule, and would highly recommend!

• H

  Hannah Hodges

  5.0

  Amazing experience. Moving is always so stressful but had a great experience with Star City Moving. Matt and Mark were punctual, hard working, kind, and had me moved within three hours. I've pretty much always end up hiring movers and this has been the best experience so far. I would definitely recommend them.

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  Response from the owner

  Thank you so much for your review Hannah Hodges! Please don't forget to refer your family and friends for their moving needs!

• C

  Cat McCulley

  3.0

  Movers showed up on time. Very nice and friendly but SLOWWWWWW. I had one queen size bedroom suit, office desk, office chair, salon chair, side table, barrel chair, mirror, exercise bike and probably 25 medium size boxes to move. They started carrying the boxes out, two at a time. They had been outside for awhile so I went out to see where they were and there in the truck was 2 dollies. Could have moved all those boxes in 15 mins instead of 45 mins. Finally, they got the truck loaded. When they arrived at the new house, which was 7 mins down the road, they said they was going to ve late for their next job so my son said he would help them unload the truck for a discount and began helping them. My son unloaded alot more than they did. DID NOT GET A DISCOUNT. That move cost me 590.00!!!! I would hate to see what a 2 bedroom full of furniture would cost. I believe I was over-charged on the deal!!! Will not recommend this company. I moved on the 15th of January. Not 2 weeks ago. Just letting people know how slow your company is. It should not have taken 4 hours!!!!

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  Response from the owner

  Oh dear. Sorry to hear that you weren't pleased. I will point out that, while you're always willing to pitch in in moving your belongings, our movers aren't authorized to give discounts in the field. If there's an issue with your movers moving slowly, always feel free to call us so we can get it addressed during the job instead of as a review 2 weeks later when it is far too late. :( We want you to be happy just as you do! After looking back at your original estimate, I'm showing that your job was estimated to take 3-4 hours. Since it took 4, we were still within the estimated total. When your estimate says 3-4 hours, please don't be surprised when it does in fact, take that long. We understand that moving can be very expensive, especially during these times. We are always looking for ways to help make our services worthwhile. When hiring professional, licensed, top-rated movers, $600 is actually considered a very small move. I don't think you'll find many reputable companies claiming otherwise.

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