Stevens Moving & Storage of Cleveland
Corbin, Bedford Heights, OH

Stevens Moving & Storage of Cleveland Reviews

4.4 stars based on 37 reviews

Featured Comments:

• C

  Chris Trejbal

  1.0

  Do not use Stevens for your move! We moved cross country and had Stevens store our belongings for a few months while we were house hunting. When they finally delivered it, many items were damaged, including antiques and large furniture. We figured it was no problem because we'd been paying for the full insurance all that time. Then things went south. They forced us to figure out everything that was broken within a week and became unresponsive to emails and calls asking for when items would be repaired or replaced. Several months later, they finally just cut a check, though for less than the repair and replacement value they were supposed to provide. The entire experience was awful and frustrating. They are an underhanded business that is happy to take your money but not do right when they break things.

• R

  Randall P

  1.0

  Couldn’t not of had a worse experience. First off all I hired this company because they advertised they moved safes. I have a rather large safe and needed it relocated. I was quoted $800 to move the safe because the company had a minimum of 4 hours which is understandable. So I decided to hire them to move all my furniture as well to help offset the cost. The salesman assured me the safe would be no issue. I even sent pictures and measurements of where I wanted the safe located into the new house prior to the move, and was again assured no problem. Once moving day came the crew was rude, and angry because they had been uniformed about the safe from their Corporate office and dispatch team. Well the house got loaded up eventually safe included. When the furniture was moved into the new house lots of damage was caused to the home. Damaged drywall and paint everywhere. Also the safe was left in the living room and not located to the previously discussed location In the new home. The crew said that even though they advertise they “specialize” in safe moving, they do not have the proper equipment to allow them to do so. After the crew left I noticed a 65” tv(not exactly a small tv) was missing. I called the corporate office to notify them about the missing TV, the damage to the house, as well as the issues with the safe location. The office contacted the crew who “magically” found my missing TV which was returned eventually. I was instructed to file a claim form for the damage and take pictures to provide which I did. As far as the safe I was told I’m basically screwed and have to figure it out my self(which cost me even more money to hire the proper team). Well almost 45 days after the move I get told that the crew said the damage to the house was already there and therefore my claim was denied. The damage was absolutely caused by this crew and company. The people who we bought the house from are even our new neighbors and can verify the damage was not there. We will be taking other methods now to rectify this situation, including contacting an attorney. Do yourself a favor and stay far away from this company.

• J

  Joe Taverna

  5.0

  I've used Stevens Van Lines for local moves before but this was my first Interstate move from Ohio to Florida. The guys that came to load the truck in Ohio were professional and quick. The driver was very informative and explained what would happen once my stuff left Ohio. Since the driver stays with your belongings he was the one that arrived right on time in Florida to deliver our stuff. I had his cell number and he called and texted with his progress. Everything arrived and there was absolutely no damage. I would definitely recommend Stevens Van Lines for any move, local or interstate!

  ---

  Response from the owner

  Thank you for sharing your feedback Joe! We're happy to hear that everything went well - our goal is to make the moving process as smooth as possible. We hope you're enjoying your new home in sunny Florida! Stevens Worldwide Van Lines

More reviews (2)