Storage Box Inc
Eisenhower, Leavenworth, KS

Storage Box Inc Reviews

4.2 stars based on 41 reviews

Featured Comments:

• A

  Ann McGuire

  1.0

  0 stars is more like it..never seen bigger crooks in my life!!! What a shameful way to treat people.I won't even give details cause my expreience involved the law!!!

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  Response from the owner

  Ann, I have looked in every data base we have and your name does not appear in any of them. Nor have we had any dealings with "the law". Sorry you had a bad experience but I can confidently say that experience was not with us.......

• D

  David Hunter

  1.0

  I have utilized this facility for over 3 years and today received the worst customer service (supposedly from the manager) ever. When I called at the beginning of the month to pay my bill they double charged me and then said it would be reversed, the money came out of my account the next day but nothing was given back. In these tight money times you would think that they would want to take care of customers a little better and not steal money from them. I did get upset with them on the phone because they wouldnt give any answers except that I should take it up with my bank. Its not the bank that stole money from me it was them.

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  Response from the owner

  First, we appreciate your business. Second, our mistake was addressed immediately. Or so we thought. The reversal showed in your account and we had no reason to think differently until you called a few days later. We sent you proof of that. To say you got upset on the phone is an understatement. More like belligerent and beyond civil. Other customers in the store could hear you cussing and screaming at the manager. The manager had to hang up the phone so that she could address the issue with the credit card company. In which she did quickly and professionally. Once the problem was found, the manager took a chance on calling you back and explaining what had happened. She even gave you an option for a cash or credit card refund since you stated money was tight and we shorted you on your bills. You chose to wait for the credit card refund. The manager apologized for something she had no control over and even gave you a month credit on each of your accounts for the great inconvenience. Our intent is to never make our customers feel less than appreciated; to never make them feel unsafe or untrusting of our services. We strive to give excellent service daily. We sincerely apologize for making you feel like we would ever "steal" from you.

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  Amanda Robbins

  5.0

  I had a 1 way move from TX to Ks and got trapped by the snocalypse that happened in Tx. I had taken pictures and videos prepared to fight to have charges taken off for overages. I didn't have to do any of that. The manager heard what I had to say and I guess has watched the news and didn't give me any grief. The employee I spoke to before her, and then the manager herself were so nice and understanding. I will absolutely rent from them again. When I thought I might have to cancel the move period, the other place was going to still charge me for a natural disaster out of my hands. The storage box employees are angels in my book.

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  Response from the owner

  Thank you so much for your kind words!! We're glad you made it here safe and hope to continue business with you! :)

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