Storage Express
St, Charleston, IL

Storage Express Reviews

4.7 stars based on 43 reviews

Featured Comments:

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  Amy C

  5.0

  Secure, clean and friendly, I would recommend this storage facility to any of my friends and family. Also one day do to freezing rain I could not use the keypad. I make a call and right away they opened the gate and thanked me for being a customer. I appreciate their prompt and professional attitude and would defiantly use this storage unit again if needed.

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  Analicia Haynes

  5.0

  I used this place a year ago and knew I had to go back. The facility is clean, they do a great job trying to keep the critters away (which can be difficult considering the location), and I was never worried about my belongings. Signing up for a locker on both occasions was easy and closing out my account (when I did the first time a year ago) was hassle free. There are no hidden fees but you do have to pay for insurance through them. Some other things to note, I do appreciate the amount of security there (cameras and a gate are on the property and you need a code to enter). Also, someone was always available when I called to sign up, close out or ask general questions, and each person was incredibly helpful and friendly. Finally, I did notice that they tend to be priced slightly higher than other locations in my area, however you don’t get the same amenities at other locations and it definitely is a “bang for your buck” if you’ll excuse the cliche. 10/10 recommend.

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  Response from the owner

  Analicia... we're blushing! We strive to exceed expectations and you totally just exceeded ours with this wonderfully thorough review. Thank you so much for taking the time to share such valuable feedback. We're grateful for the opportunity to help not just once, but twice! That speaks volumes. We're here for you 24/7. Call us anytime. We've got your back.

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  Matthew Cobble

  5.0

  Super friendly personnel! Easy set up and very pleasant to deal with! Would recommend!

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  Response from the owner

  Thank YOU, Matthew. So happy to hear we were able to provide a smooth rental experience for you. Moving is hard! Well done! Call us any hour if we can help with anything in the future. We're got your back!

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