Suddath
Main, Jacksonville, FL

Suddath Reviews

4.3 stars based on 209 reviews

Featured Comments:

• M

  Michelle Durgin

  1.0

  I completely understand trucks breaking down, bad weather, and a driver shortage delaying a move. What I am not happy with is the misinformation and lack of communication I have received. We are a military family that had our household goods picked up November 18th in San Diego today is December 28th and we still do not have our household goods in NC. It isn’t even peak PCS season.First we were told it was in transit, then a week passes we are told the truck is still in the shop with multiple problems. We were never told it was in the shop to begin with. Then we were told the following week after that it would be picked up the next day. Well no surprise a week later we get a call only because I reached out via social media and they said the truck is broken and there waiting for it to be repaired. We asked if they have other moving trucks and then she says well it “could be “because of a driver shortage. We asked where it was and it is still in CA so it obviously didn’t make it very far. These answers aren’t good enough anymore because it keeps changing daily. I’m a reasonable person I understand our things are not here that part is easy to see I look around and I have an empty house. I just want honest answers and better communication. They also said yesterday they would be emailing my husband about an ICC payment but he still hasn’t received that form. We are a family of 7 my kids ages range from 5-14 one of my kiddos is having such a hard time moving and if he could just have his things and his bed it would make the world of a difference and I don’t have a straight answer for him , a child doesn’t understand that and I as an adult don’t understand that, and try having a family of 7 without their washing machine for a month. Read all the wives reviews on the fb PCS pages . Hoping I can save some family from this unprofessional company.

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  Response from the owner

  Hi Michelle, we regret that you are having a negative experience with Suddath Government Services and understand your frustration. I have reached out to the customer service manager and she will have the coordinator reach out to you with the latest update. Please know that we all are working as quickly as possible to rectify the situation, along with those contacted through social media. Regards, Teresa

• K

  Kevin Schieman

  1.0

  I'm not sure what was worse, the crew they sent out to pack our household goods or their customer service once I filed a claim for all of the damage to my household goods. Find someone else and failing that, try building a giant slingshot to launch your things across the country. In that case, your stuff will still arrive broken, but at least the slingshot would be fun to use. After reading a number of other reviews, I should add some detail to help clarify my complaints. For starters, it's worth pointing out that mine is another military move. I still haven't received a settlement from the company (8 months later) and they denied my claim on a set of rare books packed improperly and damaged during the move (I was literally told that they are old books and I should expect them to have some wear and tear). In terms of packing, the company arrived with improper materials. I have a large collection of books, a point made explicit by the pre-move inspector (as in, "you have a lot of books so we'll need to make certain that we have a lot of book boxes"). The packers arrived without any book boxes--not a single one. As a result, many of our books were packed into oversized boxes and improperly at that. They also did not have any television boxes for my two flat screen televisions. Instead, they packed the two of them into a motorcycle box. Prior to the move, I called Suddath to complain about the state of the packing in general and the televisions in particular. The representative from the company informed me that "I could just file a claim if anything were broken." It's worth noting that it took me several days of phone calls to even get in contact with someone at the company, which has been a consistent problem throughout this move. The company has made clear that many of their difficulties this past summer were a result of not having enough drivers available. I wish I had been so fortunate. All of my problems have been the result of Suddath having a driver available for my move.

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  Response from the owner

  Kevin, we regret your dissatisfaction with Suddath. Your feedback is important to us as it helps us to improve. I have discussed your disappointment with military customer service. At your earliest convenience, please contact them at [email protected] with your move number and the first and last name the move is under. Thank You ~Jackie

• M

  Marco Rivera

  5.0

  The customer service goes beyond my expectations. The location, facility and staff are phenomenal!

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  Response from the owner

  Hi Marco, we cannot thank you enough for your kind words and taking time to submit your review. We will share with the team. Teresa

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