Suddath Relocation Systems of Charlotte, LLC
Heel, Charlotte, NC

Suddath Relocation Systems of Charlotte, LLC Reviews

4.5 stars based on 101 reviews

Featured Comments:

• D

  Dixie Spivey

  5.0

  Kathie Douglas was so awesome helping me determine all the details about my move by Suddath!! She was very professional and responded quickly to my questions and concerns. I felt so comfortable with her. She treated me like I was her best friend. I am forever grateful to her for being so very good to me! She's the best!!

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  Response from the owner

  Hi Dixie, we really appreciate your feedback and you taking time to review Suddath. We will make sure and recognize Kathie for her service excellence. Thank you for your business and please let us know if we can provide any additional services. Best wishes in your new home. Regards, Teresa

• V

  Victoria Estela

  5.0

  This was my first time with a moving company, we relocated two of our offices. Philip De Noto was the commercial executive sales representative that worked with me. He was outstanding and extremely helpful. I never had the need to call him, he was always following up with me. He went above and beyond for me. Philip not only gave me a proposal, but also a great customer service. He also sent me a super crew, Tim and Andy. Always ask for them. They did an excellent job, they care not only about the job, they care about the client 100%. Tim and his crew are the best. If you are in the process of moving and need it done right I do highly recommend Suddath to move you.... and don't forget always ask form Tim and his crew.

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  Response from the owner

  Hi Victoria, your feedback is invaluable to us at Suddath and we are happy to hear that we did a good job for your company. We wish you and your team the best! Teresa

• W

  Wen Tung

  3.0

  We had 1-star and 5-star experiences so I'm giving 3 stars overall. We worked with 3 crews, 2 of which had issues with wearing masks. During our pack-up process, Andy (lead) told me he and his crew members don't wear masks when moving boxes to the truck. I asked them to wear a mask the entire time. He agreed but made it clear he wasn't happy about it. I mentioned his attitude to my corporate contact, Kristy, when I asked her about Suddath's PPE policy. Andy's crew was supposed to come back the next day to load our belongings onto the truck, but one of them was exposed to COVID so the entire crew was put on quarantine. Kristy scrambled and scheduled Bill to come the following day. Bill's team did such a fantastic job that I requested them when I scheduled our belongings to be brought to our new home. I requested Bill one month prior to our move-in via Kristy, who left Suddath and didn't pass along my request to her replacement, Elaine. On the day of our move-in, we got another crew that didn't follow the mask policy. However, in this case, crew member L was so rude and belligerent when I asked him to wear one that I was uncomfortable having them in my house. The crew lead, Robert, told me he would make L wear his mask, but L continued to say he wouldn't wear it to both Robert and me. I called Elaine to request a new crew and described L's hostile behavior and refusal to wear a mask. She escalated me to her manager, Blythe. They contacted the Operations Director who scheduled Bill (who I originally requested) to come the next day. Bill/Adrian/Drew came and did a fantastic and efficient job, wore masks the entire time, and were polite and professional. Elaine and Blythe were professional and responsive in all my interactions with them. Beatrice in Claims was professional and responsive in resolving our damaged and missing items.

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  Response from the owner

  Hi Wen Tung, we regret that you have had a negative experience with Suddath. I have shared your situation with our General Manager and Vice President, Monty Miller, and he would like to personally speak with you. At your earliest convenience, could you reach out to him directly at 704-392-1122. Best regards, Teresa

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