Sureway Moving & Storage LLC
19th, Fort Lauderdale, FL

Sureway Moving & Storage LLC Reviews

4.1 stars based on 171 reviews

Featured Comments:

• S

  Stephanie HoSang

  1.0

  This business should not be in operation for so many reasons. It pains me to read the other reviews on BBB, Google, etc. and to see similarities to what I also experienced with this company. Trend reviews do not lie!!! My poor experience started on the day of the move. They did not show up at the scheduled time nor called to notify me that they were running late. I am not sure if they would have showed up if I didn't call to ask if they were still coming. And that was just the start of the problems. They damaged my barn door with the first piece of furniture that they moved and did not say anything to me about it (my friend witnessed it and had to inform me about it). They stopped at McDonalds to eat lunch (which I don't mind, but then DO NOT include that time in the per hour move time). When they got to the new property, they ripped off the lip of the staircase and damaged the paint on the rails when moving the furniture. At the end they tried to charge me over $900 when I was quoted $400 for the move. When I tried to bring up the issues with the main mover Frank (there were 3 men), he became threatening and verbally abusive. My friend and I (both females) felt very intimidated. A few days later, Frank left a voice message on my phone to attempt to apologize and also to tell me that the company should give me back an hour of time as he "miscalculated" the time. I am guessing that he felt guilty that he added the break they took for lunch. He also advised that they had more boxes of mine in the truck. I texted him back and still haven't received any refunds nor my remaining property. I have since called and emailed the company (separate from Frank) a few times to report the issue and try to claim insurance since I had to pay a contractor over $700 to fix the barn door from the old property and the staircase at the new property. This happened in March and to date I have not received any correspondence from the company (it is now July). When I tried to rectify the issue with my credit card company, Sureway charged me a second time. I am all about supporting good businesses and I am very empathetic to the fact that many are having a hard time with the pandemic, but I do not think that this business should be operating at this time. In summary, the main issues are: misleading me with quotes/pricing, intimidation, damaging property, not delivering all goods from one property to the next, not returning calls/emails about the issues, and double charging for services not properly rendered.

• A

  Ari Halle

  1.0

  EDIT: I recommend anyone who was duped by this group leave a complaint and a negative review on their Better Business Bureau page! Just google Sureway Moving and Storage LLC + BBB and it'll come up. Elite Sureway Moving & Storage LLC is the parent company of Expert Movers of IL, a Chicago-based scam moving company who I had the misfortune of getting duped by. I was told over the phone that Sureway has three DBAs (DBA = doing business as, basically a subsidiary company): Expert Movers of IL, Expert Movers of Tampa and Expert Movers of Miami. Avoid any and all of these! My experience: I was quoted that it would take 3 hours to move my 1bedroom apartment. However, once the movers showed up they intentionally dawdled in order to stretch the time out, as they charge by the hour. It ended up taking them 9 hours to move 1 bedroom. I watched helplessly as they stood around not doing anything for long stretches of time. I ended up helping them in order to make the move go quicker, I probably moved over 200lbs of stuff myself, and for reference, I am 130lbs and anemic. This nearly tripled the price from what I was initially quoted. They also charged me a $100 "refundable" deposit that they never refunded, and a 5% surcharge for using a credit card when I used a DEBIT card! I had been explicitly told there would be no surcharge for debit, and a 3% surcharge for credit, so this was clearly just arbitrarily added to steal my money. Expert Movers of IL is not licensed as a mover with the Illinois Commerce Commission. It was my first time moving with a company and I didn't realize that I should've checked for this! Now I know. Make sure any movers you hire are registered with the state moving authority (the ICC in Illinois, the Florida Department of Agriculture and Consumer Services in FL) and with the Federal Motor Carrier Safety Administration, the FMCSA, both bodies will have a look-up function on their websites. These guys are not registered with the ICC or the FMCSA, only the FDACS (because it is illegal for a moving company in FL not to be). They showed up to my Chicago apartment in a rented UHaul truck with two movers who I know at least one of was not authorized to work in the US, as he told me he was only in the country for 3 weeks on a tourist visa. In the end, they also didn't actually move a lot of my stuff into the apartment. They left most of it outside, in a public basement area or on the back porch (in the rain). My new apartment is on the 2nd floor so I'm going to have to move all this stuff upstairs myself. I'm attaching pictures. I didn't have anything damaged but I also made sure to securely wrap everything that could be damaged in blankets myself beforehand. They certainly didn't secure anything in the truck, they just piled it in there, so I'm sure if I'd left it up to them things would've gotten damaged like in many of the other reviews here. Frankly, I do not consider this to be service rendered. Expert Movers of IL are also intentionally copying the name of Expert Movers Inc, a legitimate Chicago-based moving company. Expert Movers Inc have been having a lot of problems with Expert Movers of IL stealing their business by manipulating Google search results and then having those angry, cheated customers leave reviews on Expert Movers Inc's Yelp page. I am hoping Expert Movers Inc can get the ICC to shut these guys down. They are clearly a scam operation. If anyone has experience they want to share with the IL branch of these scammers that they think might help the ICC, please email it to Expert Movers Inc (expertmoversinc @ gmail) as they are working with an ICC agent.

• C

  Charlene Farris

  1.0

  If I could give them no stars I would!! I was going to get a Groupon. Before I bought it I called to make sure they could do it on the day I needed. They told me they could and not to buy the Groupon (that should have been a clue), they would honor the the price. Before it was all said and done what should have been 800.00 ending up being 1000.00. They were rather insistent on a tip 100.00 per guy and there was 3 guys. I was at the old house cleaning and wasn’t there when things where unloaded. My son-in-law was at the new house and I hadn’t had a chance to talk to him when they wanted payment. They didn’t put things on the right floors they piled almost everything in the garage. What they didn’t tear up in the move they broke it. I called them later and told them what happened. I was never told they were sorry or apologized to or anything. I ask if they were insured an they told me they were. They give me a email addy to send pics too. 2 weeks later I called them again and finally got a case numbers. I haven’t received anything from them and they will not take my calls. I moved my grandmother’s china cabinet from Oklahoma without putting a ding in it. They moved in about 25 miles and broke the top off (the cabinet is over 90 years old). They even knock chucks out of the sheet rock! Here are just a few pics

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