Texas Farm Bureau Insurance Company
281, Longview, TX

Texas Farm Bureau Insurance Company Reviews

3.8 stars based on 18 reviews

Featured Comments:

• R

  River Barrios

  5.0

  When Whitney Quoted me home and auto insurance 3 years ago, I was compelled to request and compare insurance policies, as I am an insurance adjuster by trade. Whitney re-assured me of coverage with appropriate policy verbiage and saved us nearly $150 a month. After the recent hail storm here in Longview Texas, I unknowingly contacted Whitney while she was at a doctors appointment feeling very sick. She verified our deductible amount, confirmed that we had a Replacement Cost Value policy, and got our claim initiated. Inspection was scheduled the next day, roof replaced and I was barely involved. She's a busy agent but made sure to touch base with us with the information that we needed after hours if she had to. Whitney is your Go-To person at this Agency!

• R

  Randy Ruby

  1.0

  I was sold on TFB as they would provide superior quality and service. After being let down as a paying customer right at a month I received a notice of cancellation, I’m an auto draft customer, the amount on the bill was about a third the normal amount. I called the office and was told by multiple agents and office personnel I no longer had insurance thru TFB but no one could tell me when it was canceled or why. I checked all the blocks from having prior insurance to great method of payment. I feel the break down was the agent was so concerned on selling me the next product they didn’t have a extra second to make sure the first account was running smoothly.. Proceed lightly. If they would let my family drive around without insurance they would do the same to yours.

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  Response from the owner

  Mr. Ruby I’m so sorry to hear of your experience. I know that can be very discouraging. However, I’ve reviewed the situation and at no time were you without coverage. It’s my understanding that some additional requirements were needed to satisfy our underwriting department. You did provide those in a timely manner, but they were not forwarded by your agent on your behalf. That generated a cancellation, but the cancellation had a date in the future. Upon notifying us (prior to the projected cancellation) we resolved the issue and coverage was never cancelled until you personally requested it to be cancelled. I wish you the best, and sincerely apologize for any confusion or inconvenience this caused you.

• K

  Kristen Dalby

  1.0

  I have used TFB for 3 years now and have been let down numerous times by our agent and TFB. I love supporting locals, but unfortunately I will no longer be supporting this company. The General Manager is very rude and no help when you have an issue with your agent.

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