The Advance Group
Otto, Queens, NY

The Advance Group Reviews

2.6 stars based on 5 reviews

Featured Comments:

• N

  Nina Venizelos Abaza

  1.0

  STEVIE WONDER COULD HAVE DONE A BETTER JOB PACKING. This company was contacted by my daughter's college in Brooklyn to pack, store and ship her belongings that students were unable to get to due to the pandemic. Due to COVID-19, when the students were on Spring Break, they were not allowed to return to campus to retrieve their belongings. The college informed the students that they hired The Advance Group to provide top notch service. After 6 months, we finally received her belongings. All items were tossed in the boxes haphazardly like trash. One box had a coffee maker still with water and coffee grounds. They took all her posters and personal artwork crumbled it to use as packaging material. There were clothing tossed in boxes with random bottles of shampoo, pens and pencil. There was even broken glass, ALL HER KITCHENWARE WERE MISSING.

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  Response from the owner

  Our goal is to provide an excellent moving experience for all our customers. We are very disappointed that you were dissatisfied with the move and we will be reviewing your feedback with all people involved to demonstrate what we could have done better. If you have additional concerns regarding your claims, please contact us at (718) 895-2626

• P

  PAW's Pack

  1.0

  If I could give Zero Stars I would. Our Company used them to move over 800 miles earlier in the year. Furniture was damaged horribly. Many items appeared to have been without moving blankets or any sort of protection. Serious gashes and large corner chips out of them. Still waiting for them to rectify this matter. They are dragging their feet, and if I was to speculate, hoping we go away quietly. They are not honoring the insurance we took out with them. We had to pay for an estimate on the damage and even after that they haven't attempted to do the right thing. They even had the audacity to send us an over weight bill which we refused to pay. Highly recommend you steer clear of this company if you want to preserve any quality furniture you need moved. Update: July 24, 2019....I have uploaded just a few pictures of our damaged office furniture. In addition, this company said they would fix our furniture but have failed to honor their word. I am hoping that by online reviews, others will not risk their furniture with this company's service.

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  Response from the owner

  UPDATE 06/19/19: Patricia, We have been in touch with the Advance Group and Frank will be following up with you by the end of the week regarding your claim. 06/17/19 - We are unable to find a file based on your user name. We would like to discuss the situation with you. Please contact Amanda or Shelley at Mayflower Customer Care directly at 800-241-1321.

• D

  Darius

  3.0

  Very Tight Docks, cars all over the place backing off the street

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  Response from the owner

  Darius, thank you for your feedback. We appreciate you taking the time to share your viewpoint. We appreciate everything van operators do for us and our customers.

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