The UPS Store
Talbert, Lexington, NC

The UPS Store Reviews

3.7 stars based on 99 reviews

Featured Comments:

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  Mary Stefanik

  5.0

  UPS denied my dispute for a damaged package of wine bottles. They said if they’re not broken, they’re acceptable - even though 2 of the bottles are leaking and all have cap damage. Clearly they can’t be used as the gifts they were intended for. Amy of the Lexington, NC UPS office disagreed and was understanding / gracious / professional and decided they would stand behind their ship and pack guarantee. She is refunding me the full value assigned to this package. Thank you Amy for doing the right thing!!! She is what customer service is supposed to be. Working with a customer to resolve a problem - not closing the door to any resolution process. Mary Stefanik Greenville Junction, ME I had a package shipped from NC to ME with delivery on 2-17 containing 17 bottles of wine. Inspectors said 10 bottles were fine. Two of these 10 bottles were leaking. NC store disputed these two leaking bottles. My niece picked up these 8 bottles. Remaining 8 bottles had crushed-bent tops. I disputed these 8 bottles. These bottles were purchased as gifts - in their condition they cannot be given as gifts. Declared value was $300 Shipping cost was $139.81 Claim was initially approved for only 7 bottles and the shipping cost. I have no idea how the inspector could possibly say the remaining 10 bottles were acceptable. I am being told claim resolution can be as much as 6 months. I was given customer service number that won’t transfer me to a rep then disconnects. I sent all this info to UPS via FB a message asking if someone please help me resolve this so I can get my money back? Thus happened on 2-17. Today is 2-22.

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  amanda harrison

  2.0

  I went there today to ship a medical test in for labs. The box wasn't taped because the instructions didn't say to seal it. I thought the store may need to include a packing slip inside it. The store was very busy, so I waited in line for my turn. There was only 1 clerk & she told everyone that if their box was labeled & they didn't want a receipt to sit the boxes on the end of the counter. She looked at my box & said it needs to be taped, so you need to get back in line. So, I got back in line and waited until my turn. Another customer who entered the store several minutes after me and others stepped up to check out, she cut in front of everyone else who was next. Then, when I finally got to the counter, the clerk charged me $2.50 for a piece of tape to seal the box. I was livid. A bad start to what should be a Happy Valentine's Day.

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  Kelly

  1.0

  Came here with Amazon returns and they wanted to charge me a "taping fee" per item to return them, despite Amazon's free return policy and me having my own tape. I checked with the UPS store in High Point and Kohl's and they have no such policy, and I chatted with an Amazon employee and they also hadn't heard of such a thing on their returns. The employee told me that the stores (when I questioned their policy) were "probably losing money" if they're doing it that way, and sent me on my way. I'm not sure how one UPS store can do it one way and another can do it this, but I've returned things here four other occasions and never been charged a "taping fee" and think it's honestly just a way to upsell their ridiculously overpriced tiny rolls of tape. Again, I had my own roll of tape, packing tape, but that couldn't be used for whatever reason. There's at least four other UPS stores within 15 miles of this one and at least two doesn't have the same randomly applied policies, and since I have several items that need to be shipped for my business this week anyway, I'm happy to bring my business to one of those rather than deal with this one and their feckless employees.

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