Transparent International Movers
47th, Long Island City, NY

Transparent International Movers Reviews

4 stars based on 86 reviews

Featured Comments:

• G

  Guillaume Chartier

  5.0

  We used Transparent for our move from San Francisco to Montreal, Canada, and we were very pleased with the whole experience. Communication and service was great from start to finish and all items arrived to destination in perfect condition. It took four weeks for the cargo to arrive from the day of pick-up, despite difficult circumstances for finding truck drivers amidst Covid and winter related obstacles. The final price was significantly higher than the original quote, but I accept all responsibility for this, as the price is based on volume and we ended up shipping a whole lot more than originally estimated, which I think is a common thing. Would highly recommend!

• E

  Emily Hilo

  5.0

  We moved overseas during a difficult time for the shipping industry due to COVID. As anticipated, our shipment's arrival was delayed. However, the customer service at Transparent International has been 5 stars every step of the way. I figure that with any international moving company, you're going to experience delays right now but you won't experience great customer service just anywhere. At the end of the day, their great customer service from people who truly want to help you is made the moving experience so much better. After it was all said and done, one of our items arrived broken. We ended up working with Sebastian, and he went above and beyond to make sure we left the situation with a positive outcome. He really went out of his way to help us, and we appreciate it so much! Would use this company again!

• D

  Drew Hawkins

  5.0

  We had a very positive experience with Transparent International during the relocation of our belongings from the US to London. The sales team was very professional and provided accurate information around the quote and the expectations that we should have. Once we signed a contract, Transparent International promptly sent a team to retrieve our belongings in the US within a matter of days. Due to the unfortunate nature of broader container shipping industry delays due to COVID, it took substantially longer to receive our belongings than anyone could have foreseen. However, during this delay, Transparent International was always able to provide updated estimates for delivery and did everything in their power to ensure we were satisfied with understanding the latest status of our belongings. When the shipment arrived in the UK, the receiving agent team was very responsive, professional, and flexible with getting the belongings from port to our home during a time that suited us. They sent a very friendly and effective team to deliver every box into our flat, taking extra care to help us log the boxes against the inventory. Transparent International did everything in their power to re-compensate for the delays in shipping, despite them being out of their control (broader industry delays due to COVID). We had a very positive experience and would recommend them for use in the future!

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